[If you are posting a new bug, please include the following]
- The bug / behavior you have encountered
The edge hiding software Method (Full-Frame or Auto Crop) is always on. Cannot turn it off or disable it even when it is causing problems.
- Your system profile
- Your log files (Help > Logging > Get Logs for Support)
- Any screenshots as necessary
[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]
Can you upload or share the logs and a screenshot showing what you are referring to? I am trying to picture the issue and sort out how to replicate it for the devs to look into.
In order to troubleshoot this, I will need your logs and your full system profile.
How To Obtain Your System Profile (Windows)
How To Obtain Your System Profile (Mac)
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Hello,
I encounter issues when using Topaz Stabilize because it also treats the resulting edge jitter with Full-Frame Method or Auto-Crop Method and it can’t be turned off. (See attached) This problem example shows a fuzzy cloud in the letterbox area that fluctuates and bounces around. I have to find work-arounds to fix these problems that crop up such as using the Topaz Crop feature or switching between Methods. I don’t need or want edge treatment to deal with black spaces around the edges at this stage of my work. I fix that when matching to the other shots later on using other software. It would be nice if I could switch “Stabilize Method” off.
Thanks,
Tom
Thank you for sharing those details, I have sent a note to the devs to take a look at this issue.
Are you able to share the file with us that you are seeing this happen in? The team wants to use it for some testing.
You can securely submit your file(s) to our Dropbox using the link below. Please be sure to send me a note to let me know you sent something and include the file name.
Submit File to Dropbox
Kyle,
In reply to your request, I sent 4 files on Dropbox, the requested video clip, two screen captures and a txt note.
80 Days Balloon sky-3 color corrected.mov
80 Days Balloon sky-3 color corrected.jpg
ARI-3 Edge Sliver.jpg
Note-80 Days Balloon sky-3 color corrected.txt
Thanks,
Tom
Thanks Tom, I am sending those over to the team now so they can take a look at them.