See the attached image.
I believer this problem started after the recent 3.2.2 update to Photo AI. Face recovery (and everything else in the computer) was working fine before that.
Steps to reproduce issue:
- Step 1: Updated my video drivers (Nvidia 770) to the latest version (ie, 475.14).
- Step 2: Confirmed that the problem appeared in stand-alone mode, as well as run from within PS. and LRclassic. I also tested it on different images (eg, large and small, different content, etc.).
- Step 3: Confirmed that I was running the latest updates to PS and LR.
- Step 4: Confirmed that the problem only occurred when doing face recovery. It doesn’t occur in other parts of Photo AI, or in any of the myriad other Topaz produces, nor in any other software.
HELP!!!
Sincerely,
Tom Manuccia
tom.m.home@gmail.com
System configuration:
| OS Name | Microsoft Windows 10 Home |
|---|---|
| Version | 10.0.19045 Build 19045 |
| Other OS Description | Not Available |
| OS Manufacturer | Microsoft Corporation |
| System Name | DESKTOP-JJ8O0I4 |
| System Manufacturer | System manufacturer |
| System Model | System Product Name |
| System Type | x64-based PC |
| System SKU | SKU |
| Processor | Intel(R) Core™ i7-4930K CPU @ 3.40GHz, 3401 Mhz, 6 Core(s), 12 Logical Processor(s) |
| BIOS Version/Date | American Megatrends Inc. 0701, 1/7/2014 |
| SMBIOS Version | 2.7 |
| Embedded Controller Version | 255.255 |
| BIOS Mode | UEFI |
| BaseBoard Manufacturer | ASUSTeK COMPUTER INC. |
| BaseBoard Product | X79-DELUXE |
| BaseBoard Version | Rev 1.xx |
| Platform Role | Desktop |
| Secure Boot State | On |
| PCR7 Configuration | Binding Not Possible |
| Windows Directory | C:\Windows |
| System Directory | C:\Windows\system32 |
| Boot Device | \Device\HarddiskVolume5 |
| Locale | United States |
| Hardware Abstraction Layer | Version = 10.0.19041.3636 |
| User Name | DESKTOP-JJ8O0I4\tommh |
| Time Zone | Eastern Daylight Time |
| Installed Physical Memory (RAM) | 64.0 GB |
| Total Physical Memory | 63.9 GB |
| Available Physical Memory | 54.9 GB |
| Total Virtual Memory | 127 GB |
| Available Virtual Memory | 117 GB |
| Page File Space | 63.5 GB |
| Page File | C:\pagefile.sys |
| Kernel DMA Protection | Off |
| Virtualization-based security | Not enabled |
| Device Encryption Support | Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable |
| Hyper-V - VM Monitor Mode Extensions | Yes |
| Hyper-V - Second Level Address Translation Extensions | Yes |
| Hyper-V - Virtualization Enabled in Firmware | Yes |
| Hyper-V - Data Execution Protection | Yes |
Topaz Photo AI [v1.x.x] on [Windows/Mac]
