Sony A7RM5-Can´t open some AWR-RAW File

[renvarium]

[If you are posting a new bug, please include the following]

1. The bug / behavior you have encountered
2. Your system profile
3. Your log files (Help > Logging > Get Logs for Support)
4. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

Issue: Some RAW images cannot be opened as the format is not supported. However, this problem is specific to certain RAW files and does not apply to all of them.

Camera: Sony A7RM5 (ILCE-7RM5) Ver. 2.00
Topaz: Topaz-Photo AI Ver. 1.5.0

System: Device Name DESKTOP-7CUEV30
Processor Intel(R) Core™ i5-8250U CPU @ 1.60GHz 1.80 GHz
Installed RAM 24.0 GB (23.9 GB usable)
Product ID 00325-96181-76562-AAOEM
System Type 64-bit operating system, x64-based processor
Pen and Touch No pen or touch input is available for this display.

Edition Windows 11 Home
Version 22H2
Installed On October 2, 2022
OS Build 22621.1992
Experience Windows Feature Experience Pack 1000.22644.1000.0

Note: The content has been translated into English using Chat-GPT.

[menditsa]

You’ve posted in the Topaz Video section, should be in Topaz Photo.

[AiDon]

@renvarium

However, this problem is specific to certain RAW files and does not apply to all of them

What is the specific RAW file that cannot be opened. I’m not sure that LibRAW, the RAW processing library used, supports the A7R5 … typically though, it may support lossless RAW rather than compressed.

But as its under the bug section of Photo AI now, support will pick it up.

[renvarium]

@AiDon

What is the specific RAW file that cannot be opened. I’m not sure that LibRAW, the RAW processing library used, supports the A7R5 … typically though, it may support lossless RAW rather than compressed.

But as its under the bug section of Photo AI now, support will pick it up.

It is about losslessly compressed RAW files size M.

However, I can open others that were taken with the same format using Topaz.

Should I upload the image here? (Is that even possible?)

It could be possible that I took the pictures in the camera’s crop mode, but I’m not sure anymore.
I just checked, and the image was not taken cropped.

[AiDon]

Just wait for Support to contact tomorrow but I suspect that the compressed images are not supported.

[Lingyu]

The Sony Lossless Compression Medium and Small are currently unsupported. You can find this information on our Supported Cameras article:

Supported Cameras | Topaz Photo AI

We are not able to read these files yet.