On one of my systems about 30% of encodes never complete with recent versions of Topaz Video AI. It doesn’t error, just at some point the encode speed goes to zero or a least the ETA goes from an hour to days upon days.
AMD 5950x, 64GB RAM, RTX 3070
Logs attached
2024-07-18-17-07-36-Main.tzlog (44.7 KB)
Sounds like the bug that reverts AI processor selection from GPU back to auto which then uses the CPU after first encode or preview.
Well, it hangs at some point during the encode, like 30% or 70%…
The problem is this work is being done on a system that I remote into. I don’t notice it hung on one of 22 video batch. Thus, I lose days of encoding time to this.
Set the AI Processor to the GPU then try a small encode.
Changed that setting from Auto to GPU only. The same result upon checking the renders this morning. Completed 3 and the 4th one was in that hung state.
@margaux.topazlabs just for your attention.
Hi, would you be able to reach out to our support team at help@topazlabs.com and share the updated logs please so we can look into this?
Not me with the problem.
It’s the user above me.
I honestly don’t know if it’s hung or would actually finish. But this happens on almost every big batch. I don’t see it for days, and lose days of work as this is a headless machine. This machine did the other encodes in this batch at ~6FPS.
Also have the logs showing the encode that had issues.
2024-07-28-21-00-29-Main.tzlog (9.5 MB)
Looks like the AI processor reverted back to auto. From the logs, it looks like the app was still processing frames before the logs were pulled.
I’d recommend downloading the recent beta, rolling back to v5.1.4, or downloading the next update when it is released.
Exact same error here
Either relative to network path or copying / finishing jobs from temp to definitive directories
Could you share the apps logs? If you prefer to email them you can reach out to our support team at help@topazlabs.com
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
That’s ok, I will send it through email.
I have to reproduce it now, because I changed my way of processing inputs.
This sadly occurs on a 12h encoding on RTX 4090, thus you can imagine I try to avoid this as much as possible …
Gettings logs is easy and fully working, thanks anyway 
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