Solution for artifact grids with Topaz Gigapixel and Photo AI

Hello, I see that many people have the problem of an artifact in photos with gigapixel, a grid/frame appears on the photo. It’s very disturbing! Has a solution been found? Sincerely

Typically, this conflict is caused by your systems hardware limitations or using a RAW file from an unsupported camera.

Supported Camera’s list for Topaz Photo AI
Supported Camera’s list for Gigapixel AI

If you are not comfortable sharing your system profile in our Forum, please DM me your system profile and let me know if you send it.

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How To Obtain Your System Profile (Mac)

Hello, I sent you the document
Sincerely

It seems the message was never received, would you mind sending me your system profile again?

I’ve reviewed your system and this is not the cause for your artifacts. Can you tell me more about the photo and camera model used when this conflict arises?

the grid effect appears on all photos with topaz gigapixel that I use or noj topaz sharpen before, the effect is more or less different but present depending on the modes in gigapixel. I use a Nikon Z 9 with uncompressed raw files.
Sincerely

The Nikon Z9 is not a supported camera within Sharpen AI. For Gigapixel AI, are you uploading a HE file?

hello, however sharpen seems to work well with the Z9 when I use it. For gigapixel I don’t use HE file. These are the uncompressed raws.

Hello. Very surprised to see that my cameras are not supported. Fuji X-t5 and sony A7RV. Any reason for that? In any case, this should only matter if I use raw files, not JPEGs, right? Thank you,
Dan

It seems that version 7, which I just loaded, corrected the problem or at least made it barely noticeable!!!

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Correct, this will only apply the RAW images. You can convert to DNG using the Adobe DNG Converter: Adobe Digital Negative Converter

Also, if you haven’t reviewed before, we do follow LibRaw 0.21 for supported cameras.

Thank you for your answer. In that case, I do not understand why I have the artifacts. The PC specs are enough as far as I can tell and I work on JPEG files.

DxDiag.txt (117.5 KB)

I see that your GPU drivers have a recent update.

Please update your drivers and see if this alleviates your artifacts

finally after other tests the grid effect still appears!!! whether on TOPAZ AI or GIGAPIXEL!!

can you tell me which version of Photo AI and Gigapixel you’re running tests on?