Software crashing it the middle of working, and having to start over

Please fix it. Having to do everything in your software twice is enough to make it not worth using. You would think software like this would be saving processed adjustments as you go…

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer, you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

This topic was automatically closed after 59 days. New replies are no longer allowed.