drag a photo in , it loads the then software terminates , tried rebooting same happens . this is after a software upgrade again and have been without the software all weeken.
Your testing must be minimal
running windows 11 , canon CR3 file. Ran ok pre upgrade
Please send me your system profile information so I can check if your computer hardware is up to date.
You can securely submit your files(s) to my Dropbox using the link below.
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I’ve reviewed the information about your machine found in these files, and unfortunately, it confirms that your machine does not meet our Minimum System Requirements. I have included a link to our Topaz Labs Documentation page for your review:
Topaz Photo AI | System Requirements
Your machine’s GPU only has about 1GB of VRAM, while our requirement is 6GB.
We do have Topaz Photo AI v3.0.4 and v2.4.2, which may give you a more stable application for this machine. You can use the following links to download these installers for your review:
Let us know how that goes or if you have any issues reverting to the previous versions. If you have access to another computer, we can check its compatibility.
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