Slp2.6 stops midway

Topaz Video Bugs and Issues
1

Hi there,

The latest NVIDIA Studio Driver for RTX 4090 released on August 26th has brought significant improvements. However, SLP 2.6 still occasionally freezes during processing. According to the Reliability Monitor, the Neuro Server program is crashing.

Although I am able to successfully complete my work by resuming from where it stopped—since my settings are configured for PNG still image output—it causes a major bottleneck. If it freezes while I am away, it wastes both valuable time and electricity, and drastically increases the overall time required to finish the project.

Could you please fix this bug where the Neuro Server program crashes during processing? Are there any plans to address this issue in the next version?

I look forward to hearing from you.

Best regards,

2

The team is working on several issues that are known within the Neuroserver workflow.

Can you send the support team your logs from the most recent processing attempts for review?
help@topazlabs.com

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

Here is a video to help with the steps of how to collect the logs.

3

Hello. I have sent large amounts of log data several times in the past, but I am sending them to you again now.
Following the Studio Driver update for the 4090 on August 26th, the frequency of this issue improved significantly, yet it still occurs occasionally.

5

Thanks, all of that is being reviewed and has been shared to the team.