Slow response after upgrading to v1.3.4 in MacBook Pro M2

[Please describe your issue here. Try to include logs (Help β†’ Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1 - chose Photo - Edit in - Topaz Photo AI
  2. Step 2 - Edit in Photo AI at Resolution = 300 in tiff format
  3. Step 3 - Photo AI opens and the screen freezes
  4. Step 4 - Need to minimise and maximise back then can see the photo uploaded in Photo AI
  5. Step 5 - When choosing to zoom in or out the photos, the screen freezes and I need to do Step 4 again to see the changes.
    Even after I change back to the older version, the problem still persist.

Topaz Photo AI [v1.3.4] on [Mac]

Hi there, please upload your logs from Topaz Photo AI when you have a chance and we can investigate :slight_smile:

1 Like

2023-05-15-10-54-20.tzlog (145.5 KB)
2023-05-15-10-56-34.tzlog (13.2 KB)
2023-05-15-11-06-58.tzlog (128.2 KB)

Please follow the instructions below to fix this issue.
Topaz Photo AI Freezes on Importing Image (Mac)

Let me know if it’s working after doing this.

Hi Lingyu! It worked great! Thanks so much for this!

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