Since updating, there are horizontal lines on every photo that I process

Every image that I process has consistent horizontal lines through the whole image. Wish I knew how to attach a photo to this message.

Topaz Photo AI [v1.3.1] on [Windows

Hi @lindajpurnell, please provide us with your system profile and your Photo AI logs (Help > Open Log Folder).

How To Obtain Your System Profile (Windows)

If you have screenshots of this behavior, please send them to us as well along with your original image file, you should be able to attach it directly to this thread by clicking the Upload button.


DxDiag.txt (101.6 KB)

2023-04-15-22-48-1.tzlog (911.5 KB)
2023-04-18-17-31-54.tzlog (427.5 KB)
2023-04-18-17-37-28.tzlog (383.9 KB)
2023-04-15-13-37-16.tzlog (10.0 KB)
2023-04-15-22-44-51.tzlog (685.5 KB)

Hi, this could be your GPU, are your drivers up to date

Hope this helps

Thanks! I’ll check on that.

I am also having these issues too. Boxes and lines on my photos.

Are you seeing a grid pattern (horizontal and vertical lines), or horizontal lines only?

If you see a grid pattern, please send the original file you are processing so I can try to reproduce the issue. You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request

If you see a horizontal line only, it’s a driver issue. Please send your system profile.
How to Obtain Your System Profile (Windows)

As @andrewlankester said, this is usually due to a NVIDIA driver issue. Here’s the latest driver for your NVIDIA Quadro RTX 4000.

Please install that and let me know if you are still having issues with the artifact.

Yes, it’s horizontal lines only. Thanks very much for the info. I’ll have my IT specialist help me install the new driver. I’m rather clueless!

Sounds good! Just let us know here once you’ve had a chance to update the drivers :slight_smile:

Thanks for your help Preston. Yes, the driver update solved the problem!

Linda Purnell

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