Sharpen Ai not working

Downloaded update today. As soon as the preview is applied the photo goes right back to Lightroom. I cannot try all the different modes to see which is best. When it comes back to Lightroom no sharpening etc. had been applied. I restarted the computer, no help… What do you suggest to fix this? I have Win 10 latest on a PC.

thank you

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I have got the same problem

Under preferences changed from the gpu to the cpu. It now works fine. Disappointed in the lack of response and difficulty communicating with the manufacturer of this product but very pleased with its performance

Hello, I cannot get Sharpen AI to open. What should I do? Thank you