Sharpen AI non-start

(TERRY) #1

From LightRoom
Edit in Photoshop
OR
Edit in PaintShopPro

produces a non start message

then PS crashes (OR PSP crashes) and returns to LR

presumably because it thinks I don’t own it … and I do!

(Don) #2

Hi Terry, the only thing I can suggest is use Community_> Switch Users and login again.

(TERRY) #3

nope - doesn’t like me!

1 Like
(Don) #4

@topazjosh I thought this was fixed? Can you help Terry here please.

(topazjosh) #5

We thought it was fixed as well. I’ll get some eyes on it.

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(Don) #6

Thanks Josh.

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(TERRY) #7

Thanks guys.
I really needed the App yesterday for an image to be sent elsewhere but had to rely on the basics in PS.
Not available to to test or post on a serious level for a few days but will pick up messages and do my best to respond as I pass the house (!) and the PC(!)

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(TERRY) #8

Do the “eyes” have it?

You’ll need a knowledge of UK Parliamentary procedure for the pun.

Apart from that - any luck with the issue?

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(topazjosh) #9

Sorry for the lack of updates. We rooted out a bug last night that was causing another product to crash when opened as a plugin. Since all of the plugin interfaces are the same if we fix one we fix them all. We’ll be pushing that fix out soon. When the update for Sharpen AI hits let us know if that fixes the issue.

I am sorry the app was not working for you when you needed it.

Thanks for your patience.

1 Like