Sharpen AI non-start

el48tel · April 15, 2019, 11:49am

From LightRoom
Edit in Photoshop
OR
Edit in PaintShopPro

produces a non start message

then PS crashes (OR PSP crashes) and returns to LR

presumably because it thinks I don’t own it … and I do!

AiDon · April 15, 2019, 1:50pm

Hi Terry, the only thing I can suggest is use Community_> Switch Users and login again.

el48tel · April 15, 2019, 2:39pm

nope - doesn’t like me!

AiDon · April 15, 2019, 2:52pm

@topazjosh I thought this was fixed? Can you help Terry here please.

topazjosh · April 15, 2019, 2:54pm

We thought it was fixed as well. I’ll get some eyes on it.

AiDon · April 15, 2019, 2:56pm

Thanks Josh.

el48tel · April 16, 2019, 12:03pm

Thanks guys.
I really needed the App yesterday for an image to be sent elsewhere but had to rely on the basics in PS.
Not available to to test or post on a serious level for a few days but will pick up messages and do my best to respond as I pass the house (!) and the PC(!)

el48tel · April 18, 2019, 9:07am

Do the “eyes” have it?

You’ll need a knowledge of UK Parliamentary procedure for the pun.

Apart from that - any luck with the issue?

topazjosh · April 18, 2019, 2:21pm

Sorry for the lack of updates. We rooted out a bug last night that was causing another product to crash when opened as a plugin. Since all of the plugin interfaces are the same if we fix one we fix them all. We’ll be pushing that fix out soon. When the update for Sharpen AI hits let us know if that fixes the issue.

I am sorry the app was not working for you when you needed it.

Thanks for your patience.