Sharpen AI crashing upon launch

Topaz Products Product Technical Support
1

Hello-

I am having issues with Sharpen v4.1.0 crashing at launch after the splash screen. I deleted the program and deleted the PLIST files, and restarted. I reinstalled the program and still have the same issue. It was working fine on Friday and nothing changed (that I am aware of) on the computer. I am running a Late 2013 Mac Pro with Monterey 12.6.5. Auto updates are off on all software.

I am running the PS Beta, but I have been using that for the past month with my Topaz software.

Thanks!
DY

2

I’m having the same issue. It was working fine last week and today - it won’t launch. Crashes every time. I also deleted the app and reinstalled. Same issue.

3

I was off all last week, came back today, and BAM it works! I didn’t do anything!

4

What something I did maybe some weird fix. I clicked on a RAW (NEF) file and it opened in SharpenAI.