Since my upgrade to Sharpen AI v.3.0.3 the ‘update preview’ and ‘save image’ function became very, very slow: it takes more then 20 minutes to update a preview and it takes almost 1 hour to save a image!
How to solve this problem?
Please open the application and then choose Graphics info from the Help menu, press Copy and paste the info here.
I have the same issue, it just hangs at the processing stage. It is a plug in to PS. Sometimes it just exits to PS without applying the changes. My graphics info i here
Application & Version: Topaz Sharpen AI Version 3.0.3
Operating System: macOS High Sierra (10.13)
Graphics Hardware: AMD Radeon HD - FirePro D500 OpenGL Engine
OpenGL Driver: 4.1 ATI-1.68.20
CPU RAM: 32768 MB
Video RAM: 2047 MB
Preview Limit: 4492 Pixels
And it takes around 10 minutes for the processing to complete
You will need to raise a support request at the main website as this seems strange.
Application & Version: Topaz Sharpen AI Version 3.0.3
Operating System: Windows 10 Version 2004
Graphics Hardware: Intel(R) HD Graphics 2500
OpenGL Driver: 3.3.0 - Build 10.18.10.4358
CPU RAM: 8075 MB
Video RAM: 1500 MB
Preview Limit: 2765 Pixels
I have the same problem - Sharpen AI v,3,0,3 is VERY slow. Here is my information:
Application & Version: Topaz Sharpen AI Version 3.0.3
Operating System: macOS 10.16
Graphics Hardware: NVIDIA GeForce GT 750M OpenGL Engine
OpenGL Driver: 4.1 NVIDIA-16.0.13
CPU RAM: 16384 MB
Video RAM: 2047 MB
Preview Limit: 4492 Pixels
Your hardware is simply to slow, do you have an alternative GPU? If not you can revert to the previous version from the product release section on this
In your case you will need to raise a support request at the main website.
Thanks!
Thanks for your quick reply. I will try a more efficient GPU.
I also have the same problem. My graphics info is:
Application & Version: Topaz Sharpen AI Version 3.0.3
Operating System: Windows 10 Version 2009
Graphics Hardware: Radeon RX Vega M GL Graphics
OpenGL Driver: 3.3.13521 Core Profile Forward-Compatible Context 24.20.11001.8003
CPU RAM: 16195 MB
Video RAM: 4096 MB
Preview Limit: 7102 Pixels
Will this support the Version 3?
Please raise a support request at the main website. Although Intel says " The performance of the Vega M GL should be between the Nvidia GeForce GTX 1050 and 1050 Ti according to benchmarks from Intel." it seems it is specific to Dell PCs and needs other settings.
I want to revert to the previous version but I don’t know how todo it.
Can you gve me some instructions?
Thanks
As I posted above in this thread “… If not you can revert to the previous version from the product release section on this website”
Thanks AiDon. I’ll raise the issue on the main website.
After the update to 3.0 Sharpen AI has gotten progressively problematic. The latest update 3.03 made the motion sharpen choice unusable. After a small mask the process has slowed to a crawl and by the time it’s done no sharpening has occurred. Using the out of focus and too soft options are slow but at least they work. As far as work flow goes I have to reset the mask function every time which has slowed my process down. I shoot mainly action shots in low light so occasional need a bit of motion sharpness. prior to the 3.03 update it was a lifesaver. Now I can’t use it at all. My drivers are all updated. If the software is going to outrun the capabilities of my machine it will be time for new software, not a new computer.