Sharpen AI 3.0.3 - Increased Rendering Time

Topaz Products Product Technical Support
1

Have just installed latest 3.0.3 update and final rendering/save time has increased significantly from about 2-3 minutes per image to almost 12 minutes. Any suggestions as to why?

Edition Windows 10 Home
Version 20H2
Installed on ‎09/‎02/‎2021
OS build 19042.867
Experience Windows Feature Experience Pack 120.2212.551.0
Device name NEW
Processor Intel(R) Core™ i3-4150 CPU @ 3.50GHz 3.50 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID AB177B44-E566-4B07-9FBB-296F00759A26
Product ID 00326-10000-00000-AA035
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
2

Please open Graphics info. from the Help Menu in Sharpen AI, press Copy and paste the info here. From the little information given above you don’t meet the minimum requirements for the CPU which is a Intel i5 or equivalent (3.0GHz and above).

3

Thanks for your response.

Here is the graphics info from the help menu:

Application & Version: Topaz Sharpen AI Version 3.0.3
Operating System: Windows 10 Version 2009
Graphics Hardware: Intel(R) HD Graphics 4400
OpenGL Driver: 3.3.0 - Build 20.19.15.4835
CPU RAM: 16193 MB
Video RAM: 1500 MB
Preview Limit: 3135 Pixels

This worked fine for the previous version of the software.

Is it possible to “roll-back” to the previous version if necessary?

4

Just go to the Product Release section on this forum and choose the version you want.