Scene Detection issues

I have lately come to realize that the only way for me to do a proper upscale of any videos is using Scene Detection, otherwise the video tends to create a weird fade out and in overlapping effect.

However, everytime I try to use Scene Detection, I find I am getting the red Retry button to fix the problematic scenes, and it’s happening more often now with the current version of Topaz Video, so much so that a one hour video that would normally be done in a short period of time is now taking me hours and hours on end to complete. Also, the software always has the habit of crashing now more than once during each upscale?

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Can you grab the logs from a recent attempt where this happens and share with the support team so we can take a look at what is going on?

help@topazlabs.com

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

I shall do soon.

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