Saving and exporting without File-type choice and shutdown after processing

Topaz Photo AI Bugs and Issues
1

When trying to save or export NEF-Files I do not get the choice anymore wether to use dng or jpg. I can’t do veryy much with dng, because before further processing I have to transorm the format anyway. Very annoying is, that after processing the program completely shuts down, I do not find any possibility (settings) to avoid this. This issue causes a very bad workflow.

Steps to reproduce issue:

  1. Step 1 get a rather big NEF-File (60 Mb or bigger)
  2. Step 2 process
  3. Step 3 tryto save or try to export

Topaz Photo AI 3 [v3.2.1] on [Windows]

2

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

3

Hi,

it is really strange, after shut down and restart, everything s working as usual. Bay the way, I am running Windows 10 and I have just download3d the recent update.

Frank

1 Like
4

This is what I get from time to time:

Instruction / Operand / Region Errors:

/-------------------------------------------!!!KERNEL HEADER ERRORS FOUND!!!-------------------------------------------
Error in CISA routine with name: kernel
Error Message: Input V38 = [256, 260) intersects with V37 = [256, 260)
----------------------------------------------------------------------------------------------------------------------/

/-------------------------------------------!!!KERNEL HEADER ERRORS FOUND!!!-------------------------------------------
Error in CISA routine with name: kernel
Error Message: Explicit input 2 must not follow an implicit input 0
----------------------------------------------------------------------------------------------------------------------/

the the program is shut down and the processing is omitted.

Photo AI:

2480×1717 347 KB

5

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request