I’m an IT tech assisting a client with a Trial copy of your Video AI 5.2.1.
Problem: Seconds into Gaia Preview to Upscale to 4k (source is 30 second, 1080 .mp4 video), screen goes blank/black (i.e., no video signal) and GPU fan clicks into max speed. Hard drive activity indicator on front of PC indicates system is still running/processing, but there’s no video signal. I have to power cycle the system OFF/ON to get video back.
I was able to complete a Proteus Preview of the same source.
I’ve tried a handful of different .mp4 and .mkv videos, all with the same result. I’ve also successfully run DxDiag and FurMark2 for > one hour without errors/issues, so I don’t think the hardware’s at fault.
System:
Windows Server 2019
Gigabyte B450M AM4 socket motherboard
AMD Ryzen 5 5600X
32 gb DDR4 G.Skill 3200 RAM
RX570 4gb with current/latest AMD Windows 10/11 Studio drivers (25 Oct 2022)
Corsair CX750M (750 watt) psu (new)
I would attach a logsforsupport.zip, along with FurMark2, DxDiag, CPU-Z and GPU-Z screenshots to illustrate that there are no issues relating to the hardware, but I don’t see an attachment option here. All diagnostics/benchmarks completed without errors/problems.
Thank you for your comments – and I’m aware that their RX570 GPU’s a bit shy on vram – but…
Minimum Requirements
Graphics Card (AMD) AMD Radeon 500 series or higher, 6GB VRAM
…the GPU appears to be supported. I get that, size dependent, upscaling could require many hours to process. But since it outta run, I’d like to get it running (i.e., solve this issue) so my client can make an informed decision.
Since posting yesterday, since the Proteus model completed the Preview successfully, I tried to run the program to actually perform the upscale, but it, too, black-screened…causing me to have to power cycle the PC to get the video back.
So my original question remains: What’s killing the video output and causing the GPU’s fans to kick into HIGH at the same time?
Here’re screenshots of DxDiag, FurMark, the [successful] Proteus PREVIEW and a ZIP containing the program’s debug logs…
I did not say that your GPU is not supported. I said or would want to say that you won’t achieve anything with that, or a single 576p video upgrade will take years.
My 3070 are agonizing for my 4K needs, so a 570, I even can’t imagine
Again, I appreciate your comments—Really!—re the minimal abilities of the RX570.
Still, since it’s specifically listed as supported by Topaz’ system requirements for this program, it outta be able to work. And getting it to work, albeit at speeds that may be “agonizing”, is all I’m trying to do here.
Is this forum not the correct place to post for tech support? I’m surprised there hasn’t been an official reply (from a Topaz tech) posted here, one way or the other…
We’re on the same boat. It’s a hardware problem, I have solve it by change the thermal paste.
I guess the different model (Gaia), handle the hardware resources differently. Maybe Gaia the most GPU intensive model.
Before I figuring out the culprit is the paste, I try bunch of undervolt / underclock variation (they work as expected and stable, but I got performance hit till 50%, shame! ).
So, I dared to disamble the GPU and found the thermal paste was dried out.
Change it with the new good one and voila! Everythings works perfect, no more blank screen and noisy maxed out fan.
_
Please take care when disamble it, if you found yourself difficulty when try apart the heatsink, just heat up the machine at first; do stress test or use hair dryer, I didn’t recommend do it with heat gun with more than 100 degree celcius.
If you try so hard when open it up, you would tore the thermal pad (vRAM heat solution) - actually that pad cause it - and need to replace the thermal pad too, some manufacture of this card use uncommon thickness size that bring you to another headache, please proceed with cautious.
Make sure you get the the reputable thermal paste too, think this is an high-end CPU on it’s era. High-end thermal paste are recommended, otherwise it will dries quickly.
