Rotation Swaps Crop Orientation and Skews Image

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Topaz Photo AI 2.4.0

Steps to reproduce issue:
2024-03-01-16-23-12.tzlog (970.5 KB)

  1. Open .arw file
  2. crop and then rotate the image
  3. save image

resulting image goes from a vertical crop window to a horizontal crop window, therefore cutting off the top and bottom of the image, and the image is skewed Everything works fine if the image is not rotated when cropped.

Cropped image that is not rotated during crop:

Same image but rotated during cropping. On screen the person is upright with shoulders level:

Screenshot right before saving:


Topaz Photo AI [v1.x.x] on [Windows/Mac]

Would you mind sending in some more information to get a better understanding of the problem you are having with this particular type of image? Please send the following information:

  1. The original image file.
  2. The processed image.
  3. A screenshot or description of the settings panel so I can see what adjustments were turned on.

You can securely submit your image(s) to my Dropbox using the link below.

Dropbox File Request

Please be sure to send me a note to let me know you sent something.

Hi,

I just uploaded the original raw file, an unrotated cropped jpg, a rotated cropped jpg, and screenshots of rotation and export panels. Let me know if there is something else that would be helpful.

Todd

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the appropriate OS system link to update:

If you are still experiencing problems, please reach out to us at the following link:

Topaz Labs | Support Page

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