Encountering this bug using Rhea
Are you able to send a sample of this video to the support team for testing? help@topazlabs.com
No, The video is licensed content.
Okay, can you share what the encoder, file format, color profile and details of the file were? That way we can try and replicate with a similar file. Are you seeing this issue on multiple videos or just this one?
Every single file I have used, have tried different TV series and movies but still experienced the bug. When I do a preview of the enhancement, 98% of the time it doesn’t work and delivers the buggy result, on rare occasions do I get a correct preview. What I have noticed is that when it works correctly the render speed is significantly slower going at 0.3 fps. When I experience the bug, it renders much faster at around 5.0 fps. I have also tried exporting as well just to see if it was related to the preview, and the export also experiences the same bug. I have uninstalled and reinstalled the program and the bug still persists.
What is the input color profile of the video clips? It could be that the app is misreading the color profile on input, have you checked to see what profile the video is in and what the app is reading it as?
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