We are still looking into the issue. My tests also point out to issues with bigger files and RAW files, but sometimes it works, sometimes not. Also, this is working or most of our users while a few people have issues, not the other way around.
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Thank you .
There could actually be many many many more people who have the same issue but have not reported it . I think it is not possible for you to know the total number many people it works for and who it does not work for.
I am very surprised that your engineers have not yet been able to even identify the cause of the problem. Perhaps they have been too busy doing other things. For example in the latest Photoshop update Gigapixel is incorporated into Upscale inside Photoshop using Photoshop generative credits.
Would you please escalate this to your CEO as a complaint from me . I have been a customer for many years. The complaint is a) that those paid for features do not work b ) the excessive delay in identifying and fixing the problem.
Thanks and best regards
Graham Thorpe
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I’m also very disappointed in Topaz Labs
I am also very disappointed lately wonder still does not work, when processing everything is so slow to complete I end up canceling the processing. I’ve been a very long term customer and having serious reservations about continuing. When the product work, they are great!
Please pull it together.
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I have the same problems when I want to use the upscaling model Standard Max in the cloud.
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Hello Everyone,
The Web Team pushed multiple fixes in the last few weeks for cloud fixes.
We elaborated the remaining issues to be one of these reasons:
- Input Size limit reached. Example, Wonder is meant for low resolution files, as it’s an upscale model to help fix compression etc. Make sure to imput a small or medium low resolution file (RAW would not work and they are not small low resolution images)
- Server interruptions: We had service interruptions for cloud in the past few days due CloudFlare which are now resolved.
If you still get issues with cloud on low resolution files meant for the model, send us the image to support@topazlabs.com with the logs of the app (Help > Open Logs folder) and we can troubleshoot what issue remains. There can also be other blockers on the hardware or router side which we cannot control. We can check with you if you contact us with any remaining issues what these can be.
We troubleshooted with @gthorpe1 above and were able to tweak workflows to use the best of the AI models correctly and got great results and no cloud issue remains for him.
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