The development team is investigating an issue happening for some users trying to use the Wonder Model on the Cloud. You can send your apps logs to support@topazlabs.com if you want us to confirm if the logs contain the error we are investigating or if its anything else which we can resolve right a…

Running Super Focus or Wonder Beta. I always get an error. I have a ticket open last week for Wonder Beta, but I also get the error with Super Focus. Cloud rendering does not work for any feature that could use it.

Is this problem maybe related to the Bug i found for Wonder? That one model does run on the CPU and does block the PC/Server for a very long time. You dont notice this for small images because the CPU should be able to handle this, even multiple images in parallel. But for big images its realy a …

Same problem 2025-10-04-07-33-45.tzlog (333.6 KB)

I use Topaz Photo within Lightroom and I am restoring old b/w photos that I have scanned earlier. I use the “Wonder” filter a lot but I can only run it on my PC. When I try cloud rendering nothing happens. My first thought is that it does not work from within Lightroom så I copied two photos (one .j…

Many thanks! Can I ask whether it is expected behaviour that cloud processing of super focus (when it works, obvs!) might take significantly longer than local processing - as it has for my largeish TIF files? Even allowing for my rather sluggish internet connection (nominal upload is only 6 mpix/s…

I tried to do that this morning, but the cloud render failed in the usual model way. Here, FWIW, are the screen shots: [Cloud_ETA] Before I clicked the lower button [Desktop_ETA] After I had clicked [Cloud_Fail] The cloud failure (in a second, separate, run (to ensure max. comparability, h…

I’m also experiencing an issue with Wonder’s cloud processing—it isn’t working. At the bottom of the screen, there’s a message that says: 'Error running model’.

17 days since you told us that you are working on the fix . Why is it still not fixed please? When will it be fixed.

I asked for your time line. My renewal date is not far off Graham Thorpe

Although not listed in other categories, this is also a problem in Gigapixel, BTW. Note also there is a bug where the status bar has a link to click for more information about the error that has occurred, but clicking on the status bar is not possible while the modal render dialog is open. The link…

Topaz Community

RESOLVED | WONDER CLOUD PROCESSING | Error loading model when using Cloud

Topaz Photo Bugs and Issues

Ange.topazlabs (ange.topazlabs@gmail.com) October 1, 2025, 4:12pm 4

Make sure to reply to the email thread we have and send Super Focus logs and we can relay to the development team.

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Topaz Photo v1.0.1