[Resolved with sRGB option toggled on] - When importing file, over-exposed look

Topaz Photo AI Bugs and Issues
1

Latest version 3.5.0 makes any picture overexposed. Without doing anything.
It’s the version with the Lighting model 2.0. Don’t know if there’s a link. Looks more like Topaz applies a color profile to pictures. but I’m no expert. The bug is real tho. Hoping for a quick fix.

IF YOU HAVE AN ISSUE:

TO CREATE A FORUM TOPIC

  • Give as many details as you can on the issue you are experimenting.
  • Workflow steps you do, if using the standalone or plugin. File Type used is RAW or JPEG?*
2

Hi.

Please can you give more details for instance reading what’s under your post especially this

https://community.topazlabs.com/t/check-this-first-how-to-report-a-bug-or-issue-for-photo-ai/85812/3

Thanks

3

IT’s simple, with all previous versions, I opened any picture, and they looked the same in Topaz as they did in Photoshop or any image browser. With this new version the photos appear overexposed, and it’s not just a “display” bug in PhotoAI. If I save the image from Topaz, it is actually overexposed in any other application I open it afterwards.

4

Here’s a link to contact Topaz Support directly

Topazlabs Support
support@topazlabs.com

Please include with your email your Log Files and any information that will further help support

Here’s how to find your Log Files

  1. Open Photo AI, then go to the Help menu > Open Log Folder

  2. A window will open with a list of Log Files

  3. Next highlight all the files you see then right click and select Compress as Zip File

Finally include your newly created Zip File with your email to Topaz

I’m afraid it’s not that simple it would help a great deal if you could give details about your Computer System

Here’s how to obtain your system profile for both Windows and Mac

Windows
(Instructions for Windows )

Mac
(Instructions for Mac )

Your Camera make and model are you working with RAW, TIFF or JPEG files are you using the Standalone version or as a Plugin in which case what is your host application

Also, here’s a link to get back to the previous version for both Windows and Mac, while you wait

Windows
https://downloads.topazlabs.com/deploy/TopazPhotoAI/3.4.4/TopazPhotoAI-3.4.4.msi

Mac

https://downloads.topazlabs.com/deploy/TopazPhotoAI/3.4.4/TopazPhotoAI-3.4.4.pkg

Hope this helps

5

do you have adjust lighting turned on? if so, what happens if you turn it off or switch to v1?
I don’t see exposure/brightness changes when adjust lighting is not enabled.

6

No nothing turned on. I open image in my image browser (IrfanView), then click open in Topaz, as I do all the time, and when it opens, without anything selected, just doing image analysys as it does, it’s already overexposed.

7

Don’t know - I don’t see that (or use irfanview). try: Topaz Photo AI v3.5.0 - #20 by holger1104 re srgb preview switching (which doesn’t really do much for me, but it may depend on monitor or graphics subsystem).

also post screenshots, image info, and computer info - some things are inherent to tpai, some things are system dependent.

8

I reverted to previous release and it looks like it works normally again. Will wait for next update and see if I still have this problem. I will post screenshots if it happens again.

9

@thierry.malpeli - when you have time to retest the new version, it will be important to make sure you are on the latest driver of your NVIDIA GeForce RTX 3060 - Studio driver, link here.

10

I have a 2080Ti and I think I didn’t update my driver since 6 months. Thank you, will look into it.

1 Like
11

Yeah, I figured it out. For my situation, anyway.
In PREFERENCES:
General
Application
ENABLE sRGB Preview FallBack - Switch to ON
Fixed. :smile:

2 Likes