Can you confirm you foind the coreML folder and deleted it? Test the stanadlone once that is done. The standalone will have to work normally for the plugin to.
make sure to check the post at top of this page, and to do the core ML deletion steps
Worked for me for both recover face and super focus. Thanks
The only reason I waited 24 hours is because I wanted to check my work - I followed the instructions, I could verify all the other file photos as represented on the forum page and I found no ML Cache. See attachment
Gerry Clarke
Latitude | 38.673836 |
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Longitude | -90.330039 |
| Ange.topazlabs ange.topazlabs@gmail.com Topaz Labs Staff
January 10 |
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You are most likely not in the correct place. Make sure to check the steps at the top post of this page. Any computer that has Photo AI will have a coreML folder when in the correct Application Support folder. There is 2, make sure to check the you are in the correct one.
I have the same crashing problem, but there is no CoreML Cache folder in my ~/Library/Application Support/Topaz Labs folder.
I am looking at the correct folder because there is no other Topaz Labs folder in any other Application Support folder on my Mac.
Hello @tmil That would not be the correct Application Support folder. Make sure to be on the tilde one. instead of tilde, you can also go in Macintosh HD > then on the folder with your computerās username, then that will show the correct Application folder. The tilde sign replaces Macintosh HD and username computer name part.
I found the coreML folder after reading additional details / actually adding the tilda when going to Application support. I confirm that the software works now. Thank you for your help, much appreciated!
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All works now, the message at the very top helped. Thank you!
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Topaz crashes seconds after opening
Steps to reproduce issue:
- Step 1
- Step 2
- Step 3
Topaz Photo AI [v1.x.x] on [Windows/Mac]
Are you on MacOS Sequioa?
yes, sequoia 15.1.1
Then likely deleting the CoreML cache will fix the crash.
See here:
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Ok, I found it. Itās not in the Topaz folder. Itās one level up in the Application Support directory.
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Up. Same issue but happens to me in my Macbook M3 Pro.
I merged your issue to this post, please try the temporary solution proposed at the top. If you still have issues, please message us at support@topazlabs.com
Please look at the top for the temporary solution to this.
Right now, every time I attempt to load any type of photo to Photo AI, the app would shut down right before the program finishes analyzing the picture
When I first used the program, I loaded a folder which had about 20 pictures on it. I went from one photo to another using the basic enhancements. Most of them consisted of denoising, then color balancing, sometimes light balancing and a little bit of sharpening. Around after about the 10th photo the app closed on me
That first use was the furthest I ever got on the app. From now on, every time I load a folder, a few photos or a single photo, the app would close before it finishes analyzing. I erased then reinstalled the app and it still behaves the same way. I have uploaded all the log files I have of these instances. Let me know what further information you need. Thanks [EDIT: AS A NEW USER, IT SAYS IāM RESTRICTED TO ONLY UPLOADING TWO LINKS SO I AM NOW UPLOADING THE FIRST AND LAST LOG. LET ME KNOW IF YOU NEED THE REST. THANKS]
I just purchased Photo AIā¦I had Video AI for a few years now, and got Gigapixel AI a few weeks ago. I havenāt had a persistent issue with them before.
Steps to reproduce issue:
- Open the app
- Load a file to the program
Topaz Photo AI [v3.3.3] on [Mac 15.1
2024-12-01-09-56-6.tzlog (1.3 MB)
lastSessionFiles.txt (101 Bytes)
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same exact boat, brand new user, megapixel and video seem to be working fine-, but photo ai keeps crashing, ,re-downloaded, re-started macbook pro- cleaned out some space on the computer - crashes before it finishes analyzing any picture
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same crashing problem; drag photo into PhotoAI and it crashed. Iāve tried solution suggested: Deleted AI preferences. Doesnāt work
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Same here! When I hit the Recover face feature it crashes every time. I have the latest version 3.3.3 and have not had this problem before.
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