I just signed up to Gigapixel after it was recommended by another creator. I am extremely upset. I paid $150 USD which is nearly 200 in my currency, and downloaded the software. Since then I have been trying now for 16 hours to upload even a single 1000px x 1000px image, and the progress bar never completes. I have tried letting it run for an hour and coming back to it, and still nothing. I have let it run overnight for 10 hours and still not complete. The progress bar eventually gets to the end after an hour (again, for one tiny image), but then nothing happens. It doesn’t complete (see screenshot). This is ridiculous. I’ve never waited more than 30 seconds to upscale (2x or 4x) a file of such a small size. Is this a known issue? What do I do? If this is how this program is then I expect a refund immediately.
I have the same issue.
In the last few days uploading has gotten slower and slower and the failure rate has gotten higher and higher.
And now nothing uploads at all.
Silly question, if such a thing exists. Did you check the cloud queue to see whether your picture is ready for download?
Yeah. The image are not getting uploaded so they can’t be processed.
I just sucessfully processed two images with Redefine in the cloud. I wonder if the cloud queues are getting overloaded at certain times of the day.
On a second trawl through what all developers call the FM (admittedly, for Photo rather than Gogapixel) I found this:
How to use Cloud rendering
- Import an image in Topaz Photo.
- Then Select the a Generative enhancement that allows for cloud processing (Dust & Scratch, Super Focus, Standard Max or Wonder).
- Make adjustments click on the Process in Cloud render button.
I wonder whether the OP chose one of the Gigapixel models that allow cloud processing?
Based on their screenshot, the OP was stuck downloading models. The model selected in the background was Standard, which doesn’t have a cloud option (that was probably the model autoselected when opening the image).
The model downloads failed during installation, so they resumed when GP was running. That could be anything upto more than 30GB of models.
We don’t know how good the OPs internet connection is (to Topaz servers), so they might be having problems related to that.
In that case, my money is on the OP’s firewall or AV software. These used to be simple to configure, but the rise in malware seems to have caused them to be more and more aggressive. I don’t understand why there isn’t some non-Microsoft scheme for certifying the DLLs, because it must hurt more than it would cost to get Norton or one of the other AV companies to do the check and apply a digital signature.
To OP: I recommend you tell your AV software to trust the GP directory I mentioned in an earlier post. That may allow you to do a repair installation.
To close the loop on this, it seems that the issue was that I had an integrated graphics card rather than an dedicated one. In ither words, my laptop wasnt good enough to use the software and I cant afford to replace or upgrade it. So, I begged for a refund and was given one. Good luck folks
Hi.
May I ask why would you ask for a refund when you could have continue using the unlimited Cloud Rendering feature which is free until you sometime in the future purchase your next computer
Hello,
See details below about troubleshooting model errors
