Hello Support,
Currently Photo AI crashes before any images are processed. To correct this, I’ve tried turning on/off many settings in preferences, re-installing, updating, etc. I’ve been in touch several times with support to fix the issue. There must be some setting on my system that is causing this.
Other potentially import details: Initially, about a year ago, I was trying to move the license from one PC to this one, and copied the models so they wouldn’t have to download again. I believe this may be causing the issue. I’ve removed copies and re-installed, no change.
We’ve had some users report similar problems while using their Intel Xeon machines.
Please install Photo AI v3.0.3Alpha using This Link to download it. It will install alongside your current installation so that you can test it separately.
Let me know if the crashing persists or if you have any questions.
Circling back to let you know that we have released Photo AI v3.2.1 today, which should fix the issues with Xeon machines. When you can, we wanted you to test it and let us know if you are still experiencing any issues.
You will be able to download this update from your app directly or by using the following link here:
