# Resolved in v1.1.2 | Model Downloads **URL:** \ **Category:** Bugs and Issues\ **Tags:** resolved\ **Created:** [October 2, 2025, 5:10pm UTC](https://community.topazlabs.com/t/resolved-in-v1-1-2-model-downloads/96978 "2025-10-02T17:10:29Z")\ **Posts on this page:** 1\ **Showing post:** 14
**Author:** ![AND-E](https://community.topazlabs.com/user_avatar/community.topazlabs.com/and-e/32/215196_2.png) [@AND-E](https://community.topazlabs.com/u/AND-E)\ **Post date:** [January 2, 2026, 4:37am UTC](https://community.topazlabs.com/t/resolved-in-v1-1-2-model-downloads/96978/14 "2026-01-02T04:37:49Z")
Hi. Here’s some information from Topaz that may be the help you’re looking for > **[Errors | Topaz Labs](https://docs.topazlabs.com/topaz-gigapixel/troubleshooting/errors)** > > Errors occur when a model file is missing, when an image fails to process, or when the AI engine is not able to run on the computer. > [@Resolved | Steps For Model Download Errors](https://community.topazlabs.com/t/read-me-model-download-errors/90098): > > Some model files in Gigapixel AI are very large, and download errors may occur if your internet connection is unstable or your system security settings interfere with installation. Recommended Steps to Resolve 1. Ensure a Stable Connection If possible, use a wired Ethernet connection to prevent dropouts during large downloads. You may need to repeat these steps if your connection is inconsistent. 2. Check Your Security Settings VPNs, proxies, firewalls, or antivirus software can silently b… > **[Troubleshooting | Topaz Labs](https://docs.topazlabs.com/topaz-gigapixel/troubleshooting)** > > Common Solutions > **[Home | Topaz Labs Docs](https://docs.topazlabs.com/)** > > An overview of our apps and how to use them. Here’s the link to contact Topaz Support directly [help@topazlabs.com](mailto:help@topazlabs.com) Hope this helps --- _[View the full topic](https://community.topazlabs.com/t/resolved-in-v1-1-2-model-downloads/96978)._