Hi, I feep getting Resolution Error. I have changed my encoder format to H.265, I’m using a Nvidia GeForce GTX 1660 ti, I changed my processing preferences to ensure Nvidia is selected, max memory at 50%, dimensions settings at 2x.
This could be a driver issue on the GPU card, as you are running an older GTX card. Can you send the logs in for further investigation? You can send them to the support team directly at help@topazlabs.com.
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
logsForSupport.zip (557.6 KB)
Error code is showing that the driver is out of date and needs to be updated.
NVIDIA drivers update page, you can download a newer driver from that link.
New STUDIO Drivers version 610.88 WHQL released…
CHANGELOG: “performance updates for Topaz Photo AI NeuroServer”
Good news! 
Just saw this in the morning from Nvidia App, will this benefit the NeuroServer from Topaz Video as well?, x4 sounds a great performance boost 
I highly doubt the 4x claim is going to be seen within Video, the Neuroserver setups are different between the apps.
We have not tested the new driver yet on our end, but I will see about running some tests as soon as I can.
