I recently requested a refund for Gigapixel AI through the Help Center on the Topaz Labs website. I made this decision as the product didn’t quite meet my expectations in specific areas.
I want to make sure I’ve used the appropriate channel for this request. I couldn’t find a clear “Refund” article or similar category within the Help Center, so I used the available communication method “Ask”. Can anyone confirm if this is the correct procedure?
I’ve kept all related records of my request, and I just want to ensure that it’s being processed correctly.