On Mac redefine mode is out of focus and blurry, both for the previews and for the final export. All other models work, but Redefine doesn’t work at all on any of my Apple Silicon Macs. I have M3 Max with 128 gb of RAM, and a 40 core GPU so it’s not a performance issue…
HI jackson.wells-5384!
Our team is aware of this issue. We are currently investigating and working to collect more information from users experiencing this problem. Could you tell me which macOS you are using when the image came out blurry?
We suspect there may be a correlation to that detail among all the computer details you provided.
Thanks for reporting!
I’m currently on macOS 15.3.1, however I have experienced this issue on macOS 14.5, 15, 15.1, 15.2, and 15.3. I’ve experimented with downgrading operating systems and tried each one, but all I’ve tried have the same result.
Same here. Redefine mode is still in Beta, I know. But in the last versions of Gigapixel it stopped working on all of my fast Apple-Silicon-Macs and only produces blurry images or never finishes processing at all. Only cloud-processing works. If intentional or not, this is not acceptable to me. I won’t renew my Topaz-maintenance it this issue will not be fixed. It is the only reason I had bought Gigapixel additionally to Topaz Photo.
I received a reply that it is an issue they are aware of it. They said it happens with creativity set to 1 or 2, but it should work with lv 3 or higher. (That didn’t work for me). They said the current workaround is to downgrade to 8.0.2. (This worked, but ugh). My guess is it has something to do with the new Mac rendering system being “twice as fast” in 8.1 and later.
v.8.2.1 I can’t say exactly what image qualities trigger this bug but maybe it’s lens flare or very abstract images but the output is either solid black, black with grid lines or just a mixture of fail states as in the image I’m including. Repeat processing with different settings all fail.
When I try to upscale different pictures with the generative model “Redefine BETA” I get bad results since the last update (v8.2.2). I don’t get any warnings or problems from the app, but the result ist just a evenly blurry picture.
Hi Tobias!
We just released v8.3.0 - can you try using this version and let me know if you are still not seeing any results?
If you are, Please submit a ticket with our Support team and we can communicate with you more directly to help troubleshoot.
Yes I tried it with 8.3.0. Redefine gives that noisy preview and results when creativity settings is higher than 2. Texture can be any settings. I just reverted back to 8.0.2 which continues to work with the iMac M3.
iMac Hardware Overview:
Model Name: iMac
Model Identifier: Mac15,5
Model Number: Z19E000ZFLL/A
Chip: Apple M3
Total Number of Cores: 8 (4 performance and 4 efficiency)
Total Number of Cores GPU: 10
Total Number of Cores Neural Engine: 16
Memory: 24 GB
System Firmware Version: 11881.61.3
OS Loader Version: 11881.61.3
Mac OS: 15.3.2
Sincerely,
Thank you! I’ll share this with our team for further investigation
