Repeated crashs when using batch processing

When using the batch processing, Topaz Photo sometimes remains frozen in the middle of the action (showing “processing file…” for several minutes until I click “cancel” and restart the process.
See sample log attached.
2023-09-20-10-16-40.tzlog (447.8 KB)

Steps to reproduce issue:

Not sure, I usually drag & drop about 50-250 files into Tpoaz Photo, click start and let it run.


Topaz Photo AI [v2.0.1] on [Windows]

Thanks for reaching out. Please visit this page, select your operating system (Windows) and click “Find Your System Profile”. Send me the system profile so I can check your system specs. I’m curious about the driver date in particular.
Topaz Photo AI System Requirements

I see an error in the logs that I have shared with my team. I can follow up once I have more information about it.

Here is the information:


System Information

  Time of this report: 9/20/2023, 20:37:18
         Machine name: WORKY-2019-10
           Machine Id: {B2FD86F6-C275-4C90-9202-7952AC00A35C}
     Operating System: Windows 10 Pro 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
             Language: German (Regional Setting: German)
  System Manufacturer: Gigabyte Technology Co., Ltd.
         System Model: Z390 AORUS PRO
                 BIOS: F10 (type: UEFI)
            Processor: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
               Memory: 65536MB RAM
  Available OS Memory: 65466MB RAM
            Page File: 122648MB used, 14671MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, no HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.2075 64bit Unicode

I was curious in the graphics driver date in particular which isn’t in the part you shared. However, NVIDIA just released the latest Studio driver so we can try installing it.

Please download and run the below installer which is the latest NVIDIA Studio driver. When installing, select Custom Installation > Clean Install. Then reboot your computer after the driver installs.

Hi, I installed the latest Nvidia driver, however, the crashes still occur.

here is the latest crash log (does that help?):

[2023-09-28 13:56:08.714, 0.00 μs] [7b60] Info | Log directory: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/Logs”
[2023-09-28 13:56:08.720, 5.56 ms] [7b60] Info | Starting Crashpad handler with sessionId abacdd30-c61d-4995-b8ab-f73fbbaaf0ce
[2023-09-28 13:56:08.732, 12.15 ms] [7b60] Info | Starting Topaz Photo AI 2.0.2
[2023-09-28 13:56:08.762, 29.42 ms] [7b60] Info | Running from known non-editor, not setting external editor mode “explorer”
[2023-09-28 13:56:08.762, 64.00 μs] [7b60] Info | Parent process ID: 37992 “explorer” “”
[2023-09-28 13:56:08.762, 24.30 μs] [7b60] Info | No valid files passed, not running as external editor mode.
[2023-09-28 13:56:08.764, 1.87 ms] [7b60] Info | Starting local server “f2770ff7fe331100d42a97a81ef9e895”
[2023-09-28 13:56:08.764, 616.40 μs] [7b60] Info | Using Graphics API Index 4
[2023-09-28 13:56:08.764, 24.40 μs] [7b60] Info | Setting up translations
[2023-09-28 13:56:08.766, 1.57 ms] [7b60] Info | Finished setting up translations
[2023-09-28 13:56:08.781, 14.89 ms] [7b60] Info | Loaded Inter font from resources
[2023-09-28 13:56:08.781, 257.50 μs] [7b60] Info | Initializing QML engine
[2023-09-28 13:56:08.782, 424.10 μs] [7b60] Warn | Invalid QML element name “TImageSettings”; value type names should begin with a lowercase letter
[2023-09-28 13:56:08.782, 588.70 μs] [7b60] Info | Model Dir: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models”
[2023-09-28 13:56:09.091, 308.77 ms] [7b60] Info | Refreshing authentication
[2023-09-28 13:56:09.104, 12.80 ms] [7b60] Info | JWT status: “new_seat”
[2023-09-28 13:56:09.137, 32.87 ms] [7b60] Info | QML engine initialized
[2023-09-28 13:56:09.468, 331.25 ms] [7b60] Info | [AIE] AIEngine mode: Normal 2.1.102
[2023-09-28 13:56:09.469, 750.80 μs] [7b60] Info | Changing models directory to: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models” from “”
[2023-09-28 13:56:09.469, 672.50 μs] [7b60] Info | [AIE] ModelManager setting path to C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models
[2023-09-28 13:56:09.469, 26.50 μs] [7b60] Info | [AIE] 000001F01E474D90 loadModelInfoMap called at C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models
[2023-09-28 13:56:09.631, 161.56 ms] [7b60] Info | Loaded following models: QList(“Auto Param - Autopilot Noise Blur”, “Auto Param - Denoise Auto”, “Denoise - Low Light”, “Denoise - Low Light Beta”, “RAW - Linear RAW”, “RAW - RAW”, “RAW - RAW Native”, “RAW - RAW Standard”, “RAW - RAW Strong”, “Exposure Adjust - Exposure G”, “Exposure Adjust - Exposure I”, “Face Recovery - Face Color Correction”, “Face Recovery - Face Mask”, “Face Recovery - Face Perfect”, “Face Recovery - Face Parse Large”, “Face Recovery - Face Parse Small”, “Face Recovery - Face Parse Filtering”, “Enhance - CGI”, “Enhance - Standard”, “Auto Param - ggn_ap”, “Enhance - High Fidelity”, “Enhance - Low Resolution”, “Denoise - Severe Noise”, “Denoise - Severe Noise Beta”, “Denoise - Recover details”, “Auto Param - landscape”, “Sharpen - Sharpen Standard”, “Auto Param - Sharpen Standard Auto”, “Auto Param - Sharpen Motionblur Auto”, “Sharpen - Sharpen Motionblur”, “Auto Param - portrait”, “Auto Param - subject”, “Auto Param - subject”, “Auto Param - new”, “Sharpen - Sharpen Standard v2”, “Sharpen - Sharpen Strong”, “Text Recovery - Text Parse”, “Text Recovery - Text Refine”, “Text Recovery - Text Refine Noisy”, “White Balance Adjust - Standard”)
[2023-09-28 13:56:09.632, 1.41 ms] [7b60] Info | [Window] Owned screen exists at: QPoint(0,0) Max width/height: 2330 1440 Ratio: 1 1
[2023-09-28 13:56:09.632, 38.70 μs] [7b60] Info | [Window] OSUtils constructor - Maximum window width/height: 2330 1440
[2023-09-28 13:56:09.645, 0.00 μs] [7f34] Info | Model dir set to existing path
[2023-09-28 13:56:09.645, 60.10 μs] [7f34] Info | Changing models directory to: “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models” from “C:/ProgramData/Topaz Labs LLC/Topaz Photo AI/models”
[2023-09-28 13:56:09.646, 1.89 ms] [7f34] Info | Loaded following models: QList(“Auto Param - Autopilot Noise Blur”, “Auto Param - Denoise Auto”, “Denoise - Low Light”, “Denoise - Low Light Beta”, “RAW - Linear RAW”, “RAW - RAW”, “RAW - RAW Native”, “RAW - RAW Standard”, “RAW - RAW Strong”, “Exposure Adjust - Exposure G”, “Exposure Adjust - Exposure I”, “Face Recovery - Face Color Correction”, “Face Recovery - Face Mask”, “Face Recovery - Face Perfect”, “Face Recovery - Face Parse Large”, “Face Recovery - Face Parse Small”, “Face Recovery - Face Parse Filtering”, “Enhance - CGI”, “Enhance - Standard”, “Auto Param - ggn_ap”, “Enhance - High Fidelity”, “Enhance - Low Resolution”, “Denoise - Severe Noise”, “Denoise - Severe Noise Beta”, “Denoise - Recover details”, “Auto Param - landscape”, “Sharpen - Sharpen Standard”, “Auto Param - Sharpen Standard Auto”, “Auto Param - Sharpen Motionblur Auto”, “Sharpen - Sharpen Motionblur”, “Auto Param - portrait”, “Auto Param - subject”, “Auto Param - subject”, “Auto Param - new”, “Sharpen - Sharpen Standard v2”, “Sharpen - Sharpen Strong”, “Text Recovery - Text Parse”, “Text Recovery - Text Refine”, “Text Recovery - Text Refine Noisy”, “White Balance Adjust - Standard”)
[2023-09-28 13:56:09.652, 19.45 ms] [7b60] Warn | Model size of -8 is less than 0
[2023-09-28 13:56:09.653, 1.30 ms] [7b60] Warn | Model size of -98 is less than 0
[2023-09-28 13:56:09.659, 5.54 ms] [7b60] Error | No Make found in metadata
[2023-09-28 13:56:09.659, 49.60 μs] [7b60] Error | No Model found in metadata
[2023-09-28 13:56:10.033, 374.55 ms] [7b60] Info | Loaded lensfun database from “C:/Program Files/Topaz Labs LLC/Topaz Photo AI/lensfun/db”
[2023-09-28 13:56:10.039, 6.12 ms] [7b60] Info | Overwriting binding on QObject_QML_89::basicBrushSize at qrc:/imageenhance/views/rightPanel/controls/BrushSizeSlider.qml:30 that was initially bound at qrc:/imageenhance/views/rightPanel/controls/BrushSizeSlider.qml:64:9
[2023-09-28 13:56:10.040, 98.10 μs] [7b60] Warn | Model size of -98 is less than 0
[2023-09-28 13:56:10.050, 10.37 ms] [7b60] Info | Overwriting binding on QObject_QML_89::basicBrushSize at qrc:/imageenhance/views/rightPanel/controls/BrushSizeSlider.qml:30 that was initially bound at qrc:/imageenhance/views/rightPanel/controls/BrushSizeSlider.qml:64:9
[2023-09-28 13:56:10.050, 216.70 μs] [7b60] Warn | Model size of -98 is less than 0
[2023-09-28 13:56:10.052, 1.96 ms] [7b60] Warn | Model size of -99 is less than 0
[2023-09-28 13:56:10.080, 28.40 ms] [7b60] Info | Device pixel ratio changed: 1 => 1
[2023-09-28 13:56:10.080, 65.40 μs] [7b60] Warn | ICC Profile description not found, defaulting to sRGB.
[2023-09-28 13:56:10.081, 23.70 μs] [7b60] Info | Using generated color profile from description: QColorSpace(QColorSpace::SRgb, QColorSpace::Primaries::SRgb, QColorSpace::TransferFunction::SRgb, gamma=2.31)
[2023-09-28 13:56:10.081, 41.70 μs] [7b60] Info | Device pixel ratio changed: 1 => 1
[2023-09-28 13:56:10.081, 112.30 μs] [7b60] Info | Device pixel ratio changed: 1 => 1
[2023-09-28 13:56:10.081, 36.50 μs] [7b60] Warn | ICC Profile description not found, defaulting to sRGB.
[2023-09-28 13:56:10.081, 18.30 μs] [7b60] Info | Using generated color profile from description: QColorSpace(QColorSpace::SRgb, QColorSpace::Primaries::SRgb, QColorSpace::TransferFunction::SRgb, gamma=2.31)
[2023-09-28 13:56:10.081, 144.70 μs] [7b60] Info | Device pixel ratio changed: 1 => 1
[2023-09-28 13:56:10.081, 91.80 μs] [7b60] Info | Device pixel ratio changed: 1 => 1
[2023-09-28 13:56:10.081, 33.10 μs] [7b60] Warn | ICC Profile description not found, defaulting to sRGB.
[2023-09-28 13:56:10.081, 18.20 μs] [7b60] Info | Using generated color profile from description: QColorSpace(QColorSpace::SRgb, QColorSpace::Primaries::SRgb, QColorSpace::TransferFunction::SRgb, gamma=2.31)
[2023-09-28 13:56:10.083, 1.62 ms] [7b60] Info | Overwriting binding on QObject_QML_264::currentScale at qrc:/imageenhance/views/preview/ImagePreviewState.qml:51 that was initially bound at qrc:/imageenhance/views/preview/ImagePreviewState.qml:78:9
[2023-09-28 13:56:10.154, 71.16 ms] [7b60] Warn | qrc:/imageenhance/elements/TMenuItem.qml:90:5: QML Shortcut: Shortcut: Only binding to one of multiple key bindings associated with 12. Use ‘sequences: [ ]’ to bind to all of them. | (qrc:/imageenhance/elements/TMenuItem.qml:90)
[2023-09-28 13:56:10.155, 628.70 μs] [7b60] Warn | qrc:/imageenhance/elements/TMenuItem.qml:90:5: QML Shortcut: Shortcut: Only binding to one of multiple key bindings associated with 11. Use ‘sequences: [ ]’ to bind to all of them. | (qrc:/imageenhance/elements/TMenuItem.qml:90)
[2023-09-28 13:56:11.129, 974.76 ms] [7b60] Warn | Model size of -98 is less than 0
[2023-09-28 13:56:11.130, 841.00 μs] [7b60] Warn | Model size of -98 is less than 0
[2023-09-28 13:56:11.145, 14.97 ms] [7b60] Warn | Model size of -99 is less than 0
[2023-09-28 13:56:11.153, 8.10 ms] [7b60] Warn | Model size of -98 is less than 0
[2023-09-28 13:56:11.154, 632.40 μs] [7b60] Warn | qrc:/imageenhance/elements/TListSelect.qml:55:9: QML GridView: Binding loop detected for property “currentValue” | (qrc:/imageenhance/elements/TListSelect.qml:55)
[2023-09-28 13:56:11.162, 7.85 ms] [7b60] Warn | Model size of -98 is less than 0
[2023-09-28 13:56:11.179, 17.48 ms] [7b60] Warn | Model size of -98 is less than 0
[2023-09-28 13:56:11.180, 1.05 ms] [7b60] Warn | Model size of -98 is less than 0
[2023-09-28 13:56:11.181, 832.30 μs] [7b60] Warn | qrc:/imageenhance/elements/TListSelect.qml:55:9: QML GridView: Binding loop detected for property “currentValue” | (qrc:/imageenhance/elements/TListSelect.qml:55)
[2023-09-28 13:56:11.199, 17.07 ms] [7b60] Warn | Model size of -99 is less than 0
[2023-09-28 13:56:11.199, 810.10 μs] [7b60] Warn | Model size of -98 is less than 0
[2023-09-28 13:56:11.200, 739.30 μs] [7b60] Warn | Model size of -98 is less than 0
[2023-09-28 13:56:11.210, 9.91 ms] [7b60] Warn | Model size of -99 is less than 0
[2023-09-28 13:56:11.210, 803.00 μs] [7b60] Warn | Model size of -98 is less than 0
[2023-09-28 13:56:11.211, 736.70 μs] [7b60] Warn | Model size of -98 is less than 0
[2023-09-28 13:56:11.217, 5.88 ms] [7b60] Info | Controls changed
[2023-09-28 13:56:11.233, 16.30 ms] [7b60] Warn | Model size of -98 is less than 0
[2023-09-28 13:56:11.234, 776.10 μs] [7b60] Warn | Model size of -98 is less than 0
[2023-09-28 13:56:11.235, 732.00 μs] [7b60] Warn | Model size of -98 is less than 0
[2023-09-28 13:56:11.352, 117.78 ms] [7b60] Info | [Window] Setting geometry called: QRect(359,261 1811x978)
[2023-09-28 13:56:11.352, 47.10 μs] [7b60] Info | [Window] Setting window geometry to QRect(359,261 1811x978)
[2023-09-28 13:56:11.617, 264.76 ms] [7b60] Info | Auth state changed: Owned | (qrc:/imageenhance/main.qml:806, onStateChanged)
[2023-09-28 13:56:11.617, 185.00 μs] [7b60] Info | Starting with files QList()
[2023-09-28 13:56:11.642, 23.77 ms] [7b60] Info | [AIE] === System Information ===
[2023-09-28 13:56:11.642, 51.60 μs] [7b60] Info | [AIE] OS Windows Version 10,220000
[2023-09-28 13:56:11.642, 19.00 μs] [7b60] Info | [AIE] CPU Intel(R) Core™ i9-9900K CPU @ 3.60GHz Threads 16 AVX 1 AVX2 1 VNNI 0
[2023-09-28 13:56:11.642, 15.10 μs] [7b60] Info | [AIE] Is Apple Processor 0
[2023-09-28 13:56:11.642, 13.50 μs] [7b60] Info | [AIE] RAM 63,931244 GB Total / 54,828457 GB Used
[2023-09-28 13:56:11.642, 14.10 μs] [7b60] Info | [AIE] Machine Id: be570370-7bec-43b0-98da-e278a4f9103e
[2023-09-28 13:56:11.642, 13.70 μs] [7b60] Info | [AIE] Device count: 1
[2023-09-28 13:56:11.642, 14.20 μs] [7b60] Info | [AIE] - Index 0 Name NVIDIA GeForce RTX 2080 Cores 0
[2023-09-28 13:56:11.642, 15.20 μs] [7b60] Info | [AIE] VRAM 7,813477 GB Total / 3,656738 GB Used DataType 2
[2023-09-28 13:56:11.642, 12.10 μs] [7b60] Info | [AIE] Serial 00000000fab47f12 Legacy 0 CudaId 0 Capability 705
[2023-09-28 13:56:11.642, 10.80 μs] [7b60] Info | [AIE] ==========================
[2023-09-28 13:56:11.642, 461.90 μs] [7b60] Warn | ICC Profile description not found, defaulting to sRGB.
[2023-09-28 13:56:11.642, 29.80 μs] [7b60] Info | Using generated color profile from description: QColorSpace(QColorSpace::SRgb, QColorSpace::Primaries::SRgb, QColorSpace::TransferFunction::SRgb, gamma=2.31)
[2023-09-28 13:56:11.645, 2.39 ms] [7b60] Info | QML engine loaded
[2023-09-28 13:56:12.954, 1.31 s] [7b60] Info | JWT status: “new_seat”
[2023-09-28 13:56:12.954, 54.20 μs] [7b60] Info | Auth response | valid: true | owned: true | expired: false | inactive: false | no seats: false | license expiration: “2024-01-18”
[2023-09-28 13:56:12.955, 1.67 ms] [7b60] Info | Auth state changed: Owned | (qrc:/imageenhance/main.qml:806, onStateChanged)
[2023-09-28 13:56:13.097, 141.74 ms] [7b60] Info | Found 0 new app versions
[2023-09-28 13:56:13.097, 245.30 μs] [7b60] Info | Update check response: true false
[2023-09-28 13:56:15.029, 1.93 s] [7b60] Info | Opening directory: “c:/ProgramData/Topaz Labs LLC/Topaz Photo AI/Logs”
[2023-09-28 13:56:17.372, 2.34 s] [7b60] Warn | QFSFileEngine::open: No file name specified
[2023-09-28 13:56:17.417, 46.11 ms] [7b60] Warn | QFSFileEngine::open: No file name specified

I heard back from the developers who work on the processing. They are currently working on a project that will be done in the next 2 weeks.

After that, they can take a look at fixing this error.

For now, a way to prevent this would be using the CPU to process instead of the GPU.

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