# Renders are lost when changing between previews **URL:** \ **Category:** Bugs and Issues\ **Tags:** resolved\ **Created:** [June 5, 2024, 4:22am UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645 "2024-06-05T04:22:06Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![simon.olesen](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/s/4491bb/32.png) [@simon.olesen](https://community.topazlabs.com/u/simon.olesen)\ **Post date:** [June 5, 2024, 4:22am UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/1 "2024-06-05T04:22:06Z")
1. In the version i had before the currently active one, 5.1.1, I could load a video, then select an AI model, press render/preview, select a new one press render/preview untill all the previews I wanted were queued. Then they would finish in turn. If i do this now it will cancel whatever preview it was trying to render and start the new one. This behavior is super annoying and time consuming! Now if I wait for a preview/render to finish, and move to the next one and wait for that to finish, I cant move back to the one that was done, it will be gone/lost. Another thing, I am using side by side view, when a render is done it till not automatically s show up in the B view, I have to move the timeline slider to get an updated/rendered frame, this was not the behaviour before, and is super annoying and time consuming. 1. Windows 11 (fully updated), RTX 4090 (newest drivers) , I9 10900K, 32GB RAM. Topaz Video AI 5.1.1. 1. logs attached. 1. no screenshot needed i would think. Let me know if you need something. [logsForSupport.zip](https://community.topazlabs.com/uploads/short-url/mQxjInEbAvozgQxWqbF9ugr5Nq9.zip) (331.1 KB) [Please be sure to have searched for your bug before posting. Duplicate posts will be removed.] ---
**Author:** ![zshadow](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/z/bc8723/32.png) [@zshadow](https://community.topazlabs.com/u/zshadow)\ **Post date:** [June 5, 2024, 5:02am UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/2 "2024-06-05T05:02:27Z")
I’m noticing this as well. It basically makes it impossible to quickly compare previews. ---
**Author:** ![kyle.topazlabs](https://community.topazlabs.com/user_avatar/community.topazlabs.com/kyle.topazlabs/32/203506_2.png) [@kyle.topazlabs](https://community.topazlabs.com/u/kyle.topazlabs)\ **Post date:** [June 5, 2024, 1:12pm UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/3 "2024-06-05T13:12:53Z")
The team is working on a patch for this that they are hoping to release soon. ---
**Author:** ![nigel.cox](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/n/2bfe46/32.png) [@nigel.cox](https://community.topazlabs.com/u/nigel.cox)\ **Post date:** [June 6, 2024, 4:57am UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/4 "2024-06-06T04:57:30Z")
[If you are posting a new bug, please include the following] I have exactly the same problem.worked great up until a few days ago. I’m on Mac OS M2 Pro Sonoma 14.5 1. The bug / behavior you have encountered 2. Your system profile 3. Your log files (Help \> Logging \> Get Logs for Support) 4. Any screenshots as necessary [Please be sure to have searched for your bug before posting. Duplicate posts will be removed.] ---
**Author:** ![kyle.topazlabs](https://community.topazlabs.com/user_avatar/community.topazlabs.com/kyle.topazlabs/32/203506_2.png) [@kyle.topazlabs](https://community.topazlabs.com/u/kyle.topazlabs)\ **Post date:** [June 6, 2024, 6:08pm UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/5 "2024-06-06T18:08:35Z")
Can you share your logs? ---
**Author:** ![simon.olesen](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/s/4491bb/32.png) [@simon.olesen](https://community.topazlabs.com/u/simon.olesen)\ **Post date:** [June 10, 2024, 4:09am UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/6 "2024-06-10T04:09:42Z")
Hi, Do you have a timeframe for these problems? The program has been pretty useless for me for a week now ☹ Alternatly can you provide a link to the version that is before 5.1.0 (found that under downloads, but the problem exists here too, got a never one than that perhaps, my logs seems to indicate I was using 5.0.4 before 5.1.1, can I get 5.0.4)? Regards Simon ---
**Author:** ![kyle.topazlabs](https://community.topazlabs.com/user_avatar/community.topazlabs.com/kyle.topazlabs/32/203506_2.png) [@kyle.topazlabs](https://community.topazlabs.com/u/kyle.topazlabs)\ **Post date:** [June 10, 2024, 9:06pm UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/7 "2024-06-10T21:06:17Z")
Simon, here is the link to the release page for v5.0.4. I do not have an updated from the team at this time as they are still testing and working on the issue. > [@Topaz Video AI 5.0.4](https://community.topazlabs.com/t/topaz-video-ai-5-0-4/69531): > > Hello everyone, We have a new patch release available for Video AI. 5.0.4 [Windows](https://downloads.topazlabs.com/deploy/TopazVideoAI/5.0.4/TopazVideoAI-5.0.4.msi) Mac - [DMG](https://downloads.topazlabs.com/deploy/TopazVideoAI/5.0.4/TopazVideoAI-5.0.4.dmg) | [PKG](https://downloads.topazlabs.com/deploy/TopazVideoAI/5.0.4/TopazVideoAI-5.0.4.pkg)Changelog from 5.0.3 Fixed a bug where large file names take up all the space in export panel Updated wording for Output Resolution area in Video Settings Added project name to Windows title bar Updated app icon for Windows (higher resolution) Fixed empty time display mode in export panel Added the 'hide filters' button to the Windows title bar Fixed failing impo… ---
**Author:** ![nigel.cox](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/n/2bfe46/32.png) [@nigel.cox](https://community.topazlabs.com/u/nigel.cox)\ **Post date:** [June 12, 2024, 7:10am UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/8 "2024-06-12T07:10:09Z")
Happy to - please help me by telling me where I can find these logs? Regards Nigel Cox ---
**Author:** ![simon.olesen](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/s/4491bb/32.png) [@simon.olesen](https://community.topazlabs.com/u/simon.olesen)\ **Post date:** [June 12, 2024, 7:25am UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/9 "2024-06-12T07:25:18Z")
> [@nigel.cox](#): > > Your log files (Help \> Logging \> Get Logs for Support) Nigel in the program open: Help \> Logging \> Get Logs for Support Regards Simon (who started the topic, not an topaz employee) ---
**Author:** ![nigel.cox](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/n/2bfe46/32.png) [@nigel.cox](https://community.topazlabs.com/u/nigel.cox)\ **Post date:** [June 12, 2024, 11:38pm UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/10 "2024-06-12T23:38:11Z")
 Regards Nigel Cox [logsForSupport.zip](https://community.topazlabs.com/uploads/short-url/jidsABWLPoa2XnD2ihtXoXPaZBf.zip) (4.3 KB) ---
**Author:** ![fabrizio.annatelli](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/f/f14d63/32.png) [@fabrizio.annatelli](https://community.topazlabs.com/u/fabrizio.annatelli)\ **Post date:** [June 13, 2024, 9:06am UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/11 "2024-06-13T09:06:27Z")
Windows environment. After a preview for example of 5s, after click on editing pane just to change some settings and do a comparison, the “old” preview is lost. The preview time on the timeline disappears and all is lost. ---
**Author:** ![kyle.topazlabs](https://community.topazlabs.com/user_avatar/community.topazlabs.com/kyle.topazlabs/32/203506_2.png) [@kyle.topazlabs](https://community.topazlabs.com/u/kyle.topazlabs)\ **Post date:** [June 13, 2024, 1:58pm UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/12 "2024-06-13T13:58:17Z")
This is a known issue that the team is working on fixing. I have combined this post with the previous thread. ---
**Author:** ![simon.olesen](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/s/4491bb/32.png) [@simon.olesen](https://community.topazlabs.com/u/simon.olesen)\ **Post date:** [June 24, 2024, 5:48am UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/13 "2024-06-24T05:48:51Z")
Hi, any ETA on a fix? We are coming up on 3 weeks soon. Regards Simon ---
**Author:** ![kyle.topazlabs](https://community.topazlabs.com/user_avatar/community.topazlabs.com/kyle.topazlabs/32/203506_2.png) [@kyle.topazlabs](https://community.topazlabs.com/u/kyle.topazlabs)\ **Post date:** [June 25, 2024, 4:55pm UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/14 "2024-06-25T16:55:42Z")
This is still in the process at this time. ---
**Author:** ![nigel.cox](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/n/2bfe46/32.png) [@nigel.cox](https://community.topazlabs.com/u/nigel.cox)\ **Post date:** [June 27, 2024, 1:26am UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/15 "2024-06-27T01:26:00Z")
Hi I did send these. Can you tell me if you are working on this issue if it is a software problem as it is very frustrating not being able to use the A compared to B renders? Regards Nigel Cox International Freight Solutions Mobile: 0414 432 770 Direct Tel: + 61 2 9401 9531 ---
**Author:** ![kyle.topazlabs](https://community.topazlabs.com/user_avatar/community.topazlabs.com/kyle.topazlabs/32/203506_2.png) [@kyle.topazlabs](https://community.topazlabs.com/u/kyle.topazlabs)\ **Post date:** [June 27, 2024, 6:24pm UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/16 "2024-06-27T18:24:35Z")
Nigel, this is still a bug in the software that the team is working on fixing. They have been sent the logs from everyone who has shared them when experiencing the issue. ---
**Author:** ![nigel.cox](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/n/2bfe46/32.png) [@nigel.cox](https://community.topazlabs.com/u/nigel.cox)\ **Post date:** [June 28, 2024, 12:33am UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/17 "2024-06-28T00:33:30Z")
Thanks for the confirmation. Regards Nigel Cox International Freight Solutions Mobile: 0414 432 770 Direct Tel: + 61 2 9401 9531 ---
**Author:** ![AnotherRippedOffUsr](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/a/9fc348/32.png) [@AnotherRippedOffUsr](https://community.topazlabs.com/u/AnotherRippedOffUsr)\ **Post date:** [July 8, 2024, 12:46pm UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/18 "2024-07-08T12:46:35Z")
When can one expect a patch for this bug? It’s annoying as hell beeing a beta-tester because topaz doesn’t test their highly expensive software themselves… ---
**Author:** ![simon.olesen](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/s/4491bb/32.png) [@simon.olesen](https://community.topazlabs.com/u/simon.olesen)\ **Post date:** [July 12, 2024, 4:30am UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/19 "2024-07-12T04:30:12Z")
Hi everyone, I just tested with 5.2.1 and it seems the “lost renders” bug is gone. At least for me. Best regards, Simon ---
**Author:** ![kyle.topazlabs](https://community.topazlabs.com/user_avatar/community.topazlabs.com/kyle.topazlabs/32/203506_2.png) [@kyle.topazlabs](https://community.topazlabs.com/u/kyle.topazlabs)\ **Post date:** [July 12, 2024, 5:54pm UTC](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645/20 "2024-07-12T17:54:46Z")
This has been resolved in the latest release of V5.2.0 and now V5.2.1 [Next page](https://community.topazlabs.com/t/renders-are-lost-when-changing-between-previews/70645.md?page=2)