My preview screen is completely black. While the audio in the clip plays just fine, I can’t see anything because of the black screen. On top of that, every time I try to render, I get an error right away.
I’ve already tried reinstalling everything and lowering the maximum memory as suggested, but nothing has worked. I’m feeling stuck, so I decided to make my own post to ask for help.
Intel i9-13900k
32gb RAM
NVIDIA RTX 4080
logsForSupport.zip (114.6 KB)
Same problem here, updated to 5.5.0 today and have no preview any longer, it is just blank!
/H
Hi, this bug should be resolved in the next update. For now I’d recommend rolling back to 5.3.6
Regarding the errors, these seem to be file specific:
Failed to decode frame: Corrupt frame detected
Can you try running your input clip through handbrake to convert it and see if that fixes it to bring it back into Video AI
This worked! Thanks a lot!
When I updated to 5.4 it completely broke my preview on my i9 PC. Mac still seems to work fine.
Went back to 5.3.6 and all is well again.
I updated to 5.5 and again it broke my preview on the PC once again…. Have not updated on Mac yet
Did the same…… went back to 5.3.6 and all is well again.
There’s a definite bug on the PC side and I have all the latest Intel microcode, Nvidia drivers and my machine is in perfect working order.
