I’m running into an odd problem when ever I am enlarging photos. Sometimes the right screen where the updated image is just goes black. If I move my cursor around it’ll come back but when I let go it just goes back to black screen. Also sometimes it displays solid bars through my work.
Please state your OS, RAM and GPU plus dedicated vRAM.
Intel(R) Core™ i7-8700K CPU @ 3.70GHz 3.70 GHz
NVIDIA GeForce GTX 1070
You shouldn’t be getting black screens with this configuration but make sure your GPU drivers are up to date from the NVIDIA website as that should help.
Hi there! Please be sure to include your computer’s system profile and your logs from Topaz Photo AI so we can troubleshoot. You can gather your log files from the app by first recreating this behavior within the app, and then going to Help > Open Log Folder. Upload all of these log files to this thread and we can review them.
How to Obtain Your System Profile (Windows)
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