Render Error - don't know why?

Topaz Video AI Bugs and Issues
1

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered
    **Keeps erroring out at the end of the render. No clue on what’s causing this. Tried various ways of doing this. **

  2. Your system profile
    |OS Name|Microsoft Windows 11 Pro|
    |Version|10.0.26100 Build 26100|
    |Other OS Description |Not Available|
    |OS Manufacturer|Microsoft Corporation|
    |System Name|MIONI|
    |System Manufacturer|ASUS|
    |System Model|System Product Name|
    |System Type|x64-based PC|
    |System SKU|SKU|
    |Processor|12th Gen Intel(R) Core™ i9-12900K, 3200 Mhz, 16 Core(s), 24 Logical Processor(s)|
    |BIOS Version/Date|American Megatrends Inc. 1720, 8/12/2022|
    |SMBIOS Version|3.4|
    |Embedded Controller Version|255.255|
    |BIOS Mode|UEFI|
    |BaseBoard Manufacturer|ASUSTeK COMPUTER INC.|
    |BaseBoard Product|PRIME Z690-A|
    |BaseBoard Version|Rev 1.xx|
    |Platform Role|Desktop|
    |Secure Boot State|Off|
    |PCR7 Configuration|Elevation Required to View|
    |Windows Directory|C:\WINDOWS|
    |System Directory|C:\WINDOWS\system32|
    |Boot Device|\Device\HarddiskVolume1|
    |Locale|United States|
    |Hardware Abstraction Layer|Version = 10.0.26100.1|
    |User Name|AzureAD\MarcusIonis|
    |Time Zone|Pacific Standard Time|
    |Installed Physical Memory (RAM)|32.0 GB|
    |Total Physical Memory|31.7 GB|
    |Available Physical Memory|16.3 GB|
    |Total Virtual Memory|128 GB|
    |Available Virtual Memory|102 GB|
    |Page File Space|96.0 GB|
    |Page File|E:\pagefile.sys|
    |Kernel DMA Protection|Off|
    |Virtualization-based security|Running|
    |Virtualization-based security Required Security Properties||
    |Virtualization-based security Available Security Properties|Base Virtualization Support, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualization|
    |Virtualization-based security Services Configured|Hypervisor enforced Code Integrity|
    |Virtualization-based security Services Running|Hypervisor enforced Code Integrity, Hypervisor-Enforced Paging Translation|
    |App Control for Business policy|Enforced|
    |App Control for Business user mode policy|Off|
    |Automatic Device Encryption Support|Elevation Required to View|
    |A hypervisor has been detected. Features required for Hyper-V will not be displayed.||

  3. Your log files (Help > Logging > Get Logs for Support)
    logsForSupport.zip (9.6 MB)

  4. Any screenshots as necessary
    n/a

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2

The logs are showing an error code that looks to be related to the crop being applied to the input video.

Can you share the original video with me for testing to see if we can replicate the issue on our end for the team to understand more of what is going on?

You can securely submit your file(s) to our Dropbox using the link below. Please be sure to send me a note to let me know you sent something and include the file name.

Submit File to Dropbox

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