Reimport back the Lightroom not retaining star rating

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1. File>Plugin Extra> Topaz Photo AI
  2. Step 2 Adjust photo in Topaz
  3. Step 3 return to Lightroom and now the star rating has not come through. This means that if I filtered by star rating, the image won’t show up, until I turn off the filter. This was an issue in an earlier version and was fixed.

I also get this “Failed to process photo, Topaz Photo AI either failed to start or did not finish successfully. Exit code 6”. sometimes.

Screenshot 2024-05-09 at 11.14.38


Topaz Photo AI 3.0.1 Mac

Let’s try updating you to the most recent version release to see if this resolves the issue.

Please make sure you’ve also turned off any firewall, VPN, or proxy that may be on your computer. These are known to block the installation. Also, make sure there are no settings or configurations in your OS system that could interfere.

Try using the link below to update

Let me know how that goes for you and if you have any questions in the meantime feel fr

PERFECT! Problem solved, and the programs results are noticeably better. Thank you.

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