I have updated my M1 Ultra Mac to Golden Gate OS. Now when I run Redefine creative on an image it goes through the preview cycle but doesn’t do anything and I can’t save out the image.
Can you reach out to help@topazlabs.com and send us your logs? We will investigate this. We tested the apps on our end and didn’t have issues with the new OS
I have attached the logs.
(attachments)
lastSessionFiles.txt.zip (221 Bytes)
I will need to have all the logs. This one doesn’t show anything.
- Logs: To gather logs, open Topaz Gigapixel and go to the menu bar on the top and go to Help > Open Log Folder.
Here are the log files zipped.
(attachments)
Archive.zip (58.6 KB)
We will have a look and reply here if we find the cause for your issue
Thankyou
Chris McCormick
Alice Blue
804-545-7269
