Recover faces boxes in wrong locations when cropping & rotating

When cropping and rotating photos the “Recover Faces” function puts the boxes in the wrong places. Also the latest release still crashes but less frequently than before. It crashed 4 times out of about 100 photos over the weekend. Each time it went down while it was in the Enhancing phase.

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request