Some model files in Gigapixel AI are very large, and download errors may occur if your internet connection is unstable or your system security settings interfere with installation.
Recommended Steps to Resolve
1. Ensure a Stable Connection
- If possible, use a wired Ethernet connection to prevent dropouts during large downloads.
- You may need to repeat these steps if your connection is inconsistent.
2. Check Your Security Settings
- VPNs, proxies, firewalls, or antivirus software can silently block the model download process.
- Temporarily disable these tools and add exceptions for:
topazlabs.comtopaz-labs.net
3. Use the Repair Option
- Run the installer again and select Repair. This will trigger a redownload of any missing or corrupted model files.
4. Confirm Model Download Settings
- In Gigapixel, go to:
Preferences > Settings > General - Toggle “Enable in-app model downloads” OFF, then back ON.
- Fully quit and relaunch Gigapixel to test.
Related information can be found in our troubleshooting models article.
If the issue persists after these steps, please share details with us by writing to help@topazlabs.com.
