RAW edit with Photo AI

Topaz Photo AI Bugs and Issues
1

For certain files when I edit them from Lightroom with File → Plug-in Extras → Process with Topaz Photo AI, the new .dng file gets corrupted back in Lightroom, and I have to restart Lightroom, and change to tif processing instead of RAW.

Topaz Photo AI v1.4 on Windows

Screenshot 2023-07-12 072750
Screenshot 2023-07-12 0727501919×1025 348 KB

2023-07-12-07-21-30.tzlog (127.4 KB)

3

@banyai.zsolt Thanks for reaching out.

Please upload a file that gets corrupted when you import it back to Lightroom. I’d like to run some tests on our end.

Also, try resetting your plugin using the instructions below:

  1. Close Lightroom fully.
  2. Run the Topaz Photo AI installer again. Get a new one from the downloads page: https://topazlabs.com/downloads/
  3. Open Lightroom and invoke the plugin. Process and export some images.

Best,

5

DSC03608.ARW (48.3 MB)
Hi Tim,

File uploaded. Even if I edit it directly in Photo AI then import to Lightroom it does not work.

thanks

6

Do you have antivirus or any security applications that could be preventing Topaz Photo AI from writing the file correctly?

I processed the file on my computer and it imported to Lightroom Classic and Photoshop without issue.

Please upload the output DNG and I can take a look at it. You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request

7

Lingyu, I updated Lightroom and it seems to be working fine now…I will keep monitoring and let you know if I have any similar issues.

Thanks a lot for your kind efforts.

BR,
Zsolt

Lingyu via Topaz Community <noreply@topazlabs.com> ezt írta (időpont: 2023. júl. 27., Cs, 1:09):

8

Wonderful news, I’m glad to hear it’s working now.

Please reach out if you need anything else. Have a great day!