RAW edit with Photo AI

For certain files when I edit them from Lightroom with File → Plug-in Extras → Process with Topaz Photo AI, the new .dng file gets corrupted back in Lightroom, and I have to restart Lightroom, and change to tif processing instead of RAW.


Topaz Photo AI v1.4 on Windows


2023-07-12-07-21-30.tzlog (127.4 KB)

@banyai.zsolt Thanks for reaching out.

Please upload a file that gets corrupted when you import it back to Lightroom. I’d like to run some tests on our end.

Also, try resetting your plugin using the instructions below:

  1. Close Lightroom fully.
  2. Run the Topaz Photo AI installer again. Get a new one from the downloads page: https://topazlabs.com/downloads/
  3. Open Lightroom and invoke the plugin. Process and export some images.

Best,

DSC03608.ARW (48.3 MB)
Hi Tim,

File uploaded. Even if I edit it directly in Photo AI then import to Lightroom it does not work.

thanks

Do you have antivirus or any security applications that could be preventing Topaz Photo AI from writing the file correctly?

I processed the file on my computer and it imported to Lightroom Classic and Photoshop without issue.

Please upload the output DNG and I can take a look at it. You can securely submit your image(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.
Dropbox File Request

Lingyu, I updated Lightroom and it seems to be working fine now…I will keep monitoring and let you know if I have any similar issues.

Thanks a lot for your kind efforts.

BR,
Zsolt

Lingyu via Topaz Community <noreply@topazlabs.com> ezt írta (időpont: 2023. júl. 27., Cs, 1:09):

Wonderful news, I’m glad to hear it’s working now.

Please reach out if you need anything else. Have a great day!

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