RAM is running out of space

Topaz Photo AI Bugs and Issues
1

On my MacBook Pro M1 with 16 GB RAM the RAM is running out of space when Photo AI is calculating many photos with Autopilot settings.
Photo AI is the only started software aside the Finder.
Today I have 266 Pictures from the Soccer game Netherlands vs. Bosnia and Herzegovina and want to optimize the RAW-Files from my Canon 1DX Mark II (20.1 MPixel).

Topaz Photo AI v3.2.0 on MacBook Pro M1 16 GB, MacOS 15.1 beta

2

I have almost the same set-up (Mac Mini M1, 16gb) , but have not tried running multiple files on Autopilot. I will give it a go later and get back to you.

3

Memory leakage was an issue during beta testing, but I thought it had been substantially fixed.
However, I tried running 320+ images through autopilot and the memory gave out after less than 50 had been processed. I have the processor set to Auto in Preferences, so it might work better if it’s reset to CPU, albeit with a big slowdown in processing speed. Worth a try.
Otherwise, it looks as though the only solution is to run batches of fewer than 50 files at a time.

4

Please follow the instructions below to perform a clean install to troubleshoot better why you had this problem with Topaz Photo AI:

  1. Be sure you have fully closed any plugins, such as Lightroom Classic, Photoshop, etc.
  2. Clear any previous plist files on your computer for Topaz Photo AI | Topaz Photo AI | plist Files Mac
  3. Disable any antivirus, firewall, VPN, or proxy software that might be active on your computer. These tools sometimes interfere with the installer’s ability to download the model files.
  4. Ensure that the Topaz Photo AI installer has all the proper settings in your system by going to your Mac System Settings > Privacy & Security tab and scrolling down to the security section. You will want to make sure you have ‘App Store and identified developers’ selected | MacOS | Example of Proper System Preferences
  5. Rerun the installer. You can download a new installer from your account’s download page | Topaz Labs | My Account | Download Page

Let me know how that goes for you and I’ll keep an eye out for your reply.

5

Thank you John. I did the clean install you recommended and then ran a test mix of 164 JPGs, DNGs, HEICs and ARWs through autopilot. It worked.

1 Like
6

Great news! Thanks for this test and the great Support!!

I‘ll try it this evening too and will report my result.

7

After fresh installation I tried it with 366 20 MPixel CR2-Files it worked fine!

Thanks for this solution!!:+1:

8

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