I add several videos, then select all, then choose any model (such as Motion Deblur, or Frame Interpolation, or Enhancement, then I click Quick Export - and nothing happens, and all videos but one become unselected. When I select them all again, and click Quick Export, the process start but in the end each file will have 2 added to the file name.
For example, abc.mkv with Motion Deblur becomes abc_2_thm2.mp4.
Can you pull the logs and send to the support email for investigation?
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
[https://community.topazlabs.com/user_avatar/community.topazlabs.com/kyle.topazlabs/45/203506_2.png]
kyle.topazlabshttps://community.topazlabs.com/u/kyle.topazlabs Topaz Video AI Owner
December 18
Can you pull the logs and send to the support email for investigation?
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
help@topazlabs.commailto:help@topazlabs.com
logsForSupport.zip (21.5 MB)
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