Running 6.0. Output to Prores LT is leaving the temp file around with the added _XXXXXXXXX digits about 50% of the time.
Source is 1080P and output is 4K using Artemis medium.
Running Windows 10 Pro and AMD Radeon RX 6700 XT card. Output is done to a NAS over 10Gb.
This sounds familiar to an issue another user had awhile back that the app was unable to clear the temp files due to writing to an external setup and the app could not find the temp files for removal after processing.
Are you just seeing this happen with ProRes LT or any Codec option?
Can you send the logs to the support team for review? help@topazlabs.com
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
Strange, this is no longer occurring. I’ll take it. Thanks for the reply though Kyle.
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