Project Starlight - Processing Failed - MEDIA_READ_ERROR

Topaz Video AI Bugs and Issues
1

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered

Processing Failed - MEDIA_READ_ERROR

  1. Your system profile

MACBOOK PRO

  1. Your log files (Help > Logging > Get Logs for Support)

{“estimates”:{“cost”:[0,0],“time”:[673,1019]},“message”:“Processing failed - MEDIA_READ_ERROR”,“progress”:0,“status”:“failed”}
4. Any screenshots as necessary

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2

This error message points to the model not being able to load the input video correctly and process it.

For reference Project Starlight works best with H264, MP4 files.

If you are able to share the logs or processing ID number with the support team we can look into this further and try and get more specific feedback on where the error is coming from.

You can email those directly to us at support@topazlabs.com if you do not want to share them here.