Program shuts down

I have uploaded photos and begun the processing while in the que and processing the topaz AI program shuts down without warning. When I reopen the program all my photos are gone, and I have to start over. This has happened 4 or 5 times since I have started using the program.

Topaz Photo AI [v1.x.x] on [Windows/Mac]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

Thank you.
I just uninstalled the program and reinstalled it on another laptop. It seems to be working now. Ill let you know how it goes.

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