Program not working at all

I cannot get past the first page where you can load your image. it completely freezes. this is SO frustrating. it was working fine for days!

If you’re using a Mac, please try the troubleshooting steps in this article.
Topaz Photo AI Freezes on Importing Image (Mac)

Let me know if that doesn’t work or if you’re using a Windows computer.

That didn’t work. The two files aren’t there for me to delete!

Please submit a support ticket (with the context of this thread) at and we’ll be able to help you troubleshoot this faster than on this thread.