Program keeps crashing

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

  1. Step 1 changed video card
  2. Step 2 changed memory cards
  3. Step 3 updates and had installed on two different hard drives
    and this program keeps crashing my pc specis are way over requrments. and software closes while workin on and exporting as well as not respond

Topaz Photo AI [v1.x.x] on [Windows/Mac]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request