Hello, since yesterday the program stoped working completely.
Before that is was ok, even yesterday but I was encountering some problems (bugs, slower functioning). I am working on a MacBook pro 16, M1, 16GB 1TB (300GB free) so it shouldn’t be an issue. For the first week that I had it worked seamlessly. Now, I am placing in any photo, even super small and it’s stuck. Zero results.
Buttons are not responding, and it’s taking 99.9 % CPU. This has not been an issue before and I worked on much larger photos, while now I try to upscale an 1500px and 750KB picture.
My system is similar and I am experiencing no issues of that kind. I am running a Ventura beta so it’s not that, although I have no idea how TPAI is running with the Sonoma beta.
I suppose the best plan is to use AppCleaner to clear TPAI out of your system and then reinstall it.
Hello, I have the same problem, it’s as if the software doesn’t take into account any image at all. I saw that I had an update available, so I did it thinking that the problem came from there, but once done, I remain in the same situation. I then deleted the application from imac24 m1 16go, and downloaded it again from your website. And I still have the same problem. The application does not respond, sometimes the image appears, but appears as always in processing and nothing changes on the screen. I’ve even checked to see if my hard disk was full and preventing the application from working properly, but it’s not. Now I don’t know what to do… If anyone has a solution to report, I’m interested. Thanks
How did it work for you? I unistalled with the AppCleaner and I have this same problem. App is stuck, takes 99% of CPU and can’t even process the smallest image. I have an older version on my other computer and somehow it works I have no idea what happened.
It only worked once, and didn’t work again after I tried it yesterday. I’ve just tried again, and no, the software doesn’t work at all, it’s stuck on “loading image” and doesn’t display an image. I don’t know what’s causing the problem, but it’s getting really annoying, as I use it for work… I don’t know what to do, especially as my subscription runs until January 2024…
Hello, thank you for the answer I deleted the files, and restarted and this same problem occurs. It’s frozen on the importing image, I use the app for work and it has been already a week like that… I tried on a second computer where I’ve had installed an older update (like 1.1) and it works, even tho it’s 13in Mac 500gB.
It really seems like it’s this new update that has been causing trouble but I might be wrong. Also, before it ‘broke’ I was working on TIFFs and CR2 raws that were output to quite large sizes. Did it just ‘overheat’ ?
I have no idea what happened.
I deleted the files, and restarted and this same problem occurs. It’s frozen on the importing image, I use the app for work and it has been already a week like that… I tried on a second computer where I’ve had installed an older update (like 1.1) and it works, even tho it’s 13in Mac 500gB.