Program is crashing again

Version 2.41 and the last 2 versions are crashing on windows 11 . Had this fixed for awhile, but it is the last 2 updates have both started crashing again. any fixes would be appreciated.

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

Win32kTraceLogging.InputProcessDelayEvent
{
“ver”: “4.0”,
“name”: “Win32kTraceLogging.InputProcessDelayEvent”,
“time”: “2024-03-19T22:09:02.0607704Z”,
“iKey”: “o:0a89d516ae714e01ae89c96d185e9ae3”,
“ext”: {
“utc”: {
“shellId”: 281572416699236352**,**
“eventFlags”: 257**,**
“pgName”: “WIN”,
“stId”: “B6B67D6C-3AAF-44BE-8394-D0401D485261”,
“flags”: 205783600**,**
“epoch”: “9701992”,
“seq”: 3582
},
“privacy”: {
“isRequired”: false**,**
“dataCategory”: 1**,**
“product”: 1
},
“metadata”: {
“f”: {
“WParam”: 5**,**
“AppSessionGuid”: 8
},
“policies”: 0
},
“os”: {
“bootId”: 111**,**
“name”: “Windows”,
“ver”: “10.0.22631.3296.amd64fre.ni_release.220506-1250”,
“expId”: “RS:1B4A4,MD:283BAEF,ME:28279A6,FX:12C80CE4,ME:2A69053,FX:12ECE1E8,MD:255521A”
},
“app”: {
“id”: “W:0006c6bb4ee9c5c7f219851976a502abb90500000904!000066d4d899e50cedc3642588c2d685415d061ec10c!topaz photo ai.exe”,
“ver”: “2024/03/14:22:21:39!5066BFB!topaz photo ai.exe”,
“is1P”: 2**,**
“asId”: 2148
},
“device”: {
“localId”: “s:8F526770-E6E0-47AF-8271-8DBF4F9A8BDC”,
“deviceClass”: “Windows.Desktop”
},
“protocol”: {
“devMake”: “GEEKOM”,
“devModel”: “Mini IT12”,
“ticketKeys”: [
“173681430”
]
},
“user”: {
“localId”: “m:b25bf10487892b1f”
},
“xbl”: {
“sbx”: “RETAIL”,
“did”: “F900FD9744C428D2”,
“xid”: “x:2533274962735387”
},
“loc”: {
“tz”: “-06:00”
}
},
“data”: {
“ThreadFlags”: 3355**,**
“TimeSinceInputRemoveMs”: 1000**,**
“TimeSinceOldestInputMs”: 765**,**
“ImagePath”: “Topaz Photo AI.exe”,
“ClassName”: “QEventDispatcherWin32_Internal_Widget140726537171920”,
“TopLevelClassName”: “”,
“MessageId”: 514**,**
“WParam”: 0**,**
“AppSessionGuid”: “00009888-0002-006F-7CC2-D531487ADA01”
}
}

Please reach out to us at the following link:

Topaz Labs | Support Page

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