Program crashing

Program is crashing. I run ‘remove noise’ go to sharpen and it crashes on 4 different images of different size and resolution. I’ve uninstalled and reinstalled the program and the exact same errors are happening. Run auto-pilot seems to be working ok…

Steps to reproduce issue:

  1. Open Program / Import Image
  2. Run Sharpen on any setting
  3. Crash

Topaz Photo AI [v1.x.x] on [Windows/Mac]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this email.

You can securely submit your files(s) to my Dropbox using the link below. Please be sure to send me a note to let me know you sent something.

Dropbox File Request

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